It seems that I lost something in Huis Ten Bosch.
Please call the integrated service center.

TEL:0570-064-110

(After it gets through, please press the Button 6 to contact with the lost and found center.)
Is it possible to bring bicycle, skate board and scooter in ?
In order to ensure the safety of other customers, bicycle, skate board and scooter are not allowed to enter the theme park. Please understand.
I want to hire a car.
Please contact with the [Toyota Rental Lease Nagasaki Huis Ten Bosch] on the Welcome Gate. The vehicle needs to be prepared, so please contact and make an order ASAP.

● Toyota Rental Lease Nagasaki Huis Ten Bosch

TEL:0956-27-1200 Business Hour:8:00 ~ 20:00
Can photos and videos taken in Huis Ten Bosch be personal use?
Yes. There is no problem to take the photos and videos taken in Huis Ten Bosch as personal use. However, if you use it for homepage, blog or even personal web page, please contact us and send us the URL, contents, name and contact information.
As long as you obey the rules below, you are allowed to use the photos and videos.

● Please pay attention to the followings if you want to upload photos and videos to personal website or blog.
Don’t use the photos and videos for the website that damages the credibility and reputation of Huis Ten Bosch or the website that includes negative contents about Huis Ten Bosch. Please respect  portrait right and privacy. 
Please be cautious to upload the individual photos on which other people’s faces appear or by which other people’s identifications can be recognized. If it gets into trouble, we will not assume any responsibility. In addition, the photos and videos are not allowed to be supplied to other third parties on personal homepages, blogs and other sites.
All the scenery and belongings of Huis Ten Bosch are protected by copyright.If you want to take them as commercial use, please consult with the following address.

● Consultation about the  on the commercialization of video and photo.
Business Planning Office  Huis Ten Bosch Corporation.
TEL:0956-27-0138(Country Code:81)
Is there any dos and don’ts when taking photos and videos in Huis Ten Bosch?
Taking personal photos and videos for non-commercial purpose would not be a problem but photos and videos are not allowed at some places and on some occasions. Please confirm the following information.

​● Notes on taking photos or videos in Huis Ten Bosch.
Please don’t take photos at non-photo area such as attractions, museums and event places, etc. As for taking photos inside restaurant, please consult with restaurant staffs. It depends on the restaurant. We appreciate your understanding. Please don’t violate other customers’ portrait rights and please don’t take pictures at No Entry zone. The commercial filming must get permission in advance. Please consult with the following address.

​● Business Planning Office  Huis Ten Bosch Corporation.
TEL:0956-27-0138(Country Code:81)
Can I download the pictures and videos from the homepage?
Downloading pictures from Huis Ten Bosch homepage for 2nd use is forbidden. If you want to put the pictures on other homepages or books, please do prior application and indicate the purpose of use, then have a consultation..

 

If you want to take the pictures as commercial use, please consult with the following address.

​​● Consultation about the on the commercialization of video and photo.

Business Planning Office Huis Ten Bosch Corporation.

TEL:0956-27-0138(Country Code:81)
Can I set a link to Huis Ten Bosch on personal website?
If you have to set a link to Huis Ten Bosch homepage, please indicate the linked URL resource and purpose of use when you contact with us. Please follow the principles and get linked with our homepage(http://english.huistenbosch.co.jp) Link Notice

 

① Don’t set link on the website that damages the credibility and reputation of Huis Ten Bosch or the website that includes negative contents about Huis Ten Bosch.

② The slogan and logo of Huis Ten Bosch have already been registered as trademark. Please don’t use them without consultation.

③ The link itself can not be a kind of commercial means.

④Using the contents of Huis Ten Bosch website by iframe is not permitted.

⑤ If you have other questions, please feel free to contact with us.
How big is Huis Ten Bosch?
Huis Ten
Bosch is about 1.52 million square meters
 which
is an equivalent of 33 Tokyo Dome and is 2 times as big as
Tokyo
Disneyland.
What does “Huis Ten Bosch” mean?
“Huis Ten Bosch”in Dutch means “the house in the forest”. “Huis”means “house”,“bosch”means “forest”,“ten” is a prepersition。This name is granted by “Huis Ten Bosch Palace” in Holland.
What is porter service?
It’s a service to carry luggage for customers in limited region inside Huis Ten Bosch. (payment required)
Is there any storage locker?
There are 5 coin lockers and cloakrooms in all inside and outside Huis Ten Bosch, such as “Welcome Gate”、Canal Station “Welcome” 、Attraction Town、Canal Station Tower City and Marine Terminal. Please feel free to use it.
Is it possible to buy Moonlight4 passport in advance?
Yes, it’s possible to buy the passport at Japan’s local convenience stores.

Appointed Store: Lawson, Family Mart, Seven Eleven, Circle K & Sunkus, Ticket Pia, e Plus, etc.
Is hotel only official ticket available?
Yes, you have to purchase the ticket at the ticket office because your hotel reservation needs confirmation. Only large travel agency can pre purchase the tickets and then get the tickets from the ticket office.

In addition, the official reservation proof from the hotel(Hotel Okura JR Huis Ten Bosch, Nikko Hotel Huis Ten Bosch, Waterm ark Hotel Nagasaki, Huis Ten Bosch) should be provided.

※ The reservation proof can be printed from the hotel website.
Is the passport bought before but unused still valid?
If no expiry time on the ticket, it can be replaced with the present new ticket. The unused old ticket can not be directly used. It must be exchanged at the ticket office or according to the admission information at the harbor gate. Then the ticket becomes effective.
After the exit, may I enter again on the same day?
From August 1st , 2013, every customer has another chance to enter into Huis Ten Bosch again after exit, except the Harbor Gate(the boundary between free zone and paid area) and West Gate. Please understand it.

※ The lodgers of the official hotels Huis Ten Bosch and those who have annual passports can enjoy the privilege of unlimited entry on the same day.
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