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2021.1.7更新

カウントダウンイベントの中止に伴うチケットの払い戻しにつきまして


Refunds will be given to those who purchase the Countdown ticket on Thursday, December 31, 2020.
Huis Ten Bosch official website, convenience store (various ticket agencies), or travel agency (store), please check the refund method below.

Refunds: Those who purchase the following tickets

・《ロッテルダム会場 ライブ・花火》 ハウステンボス みんなのカウントダウン2020-2021
・フルタイム カウントダウン入場チケット
・アフター3 カウントダウン入場チケット
・アフター5 カウントダウン入場チケット
・《モササウルス 花火観覧クルーズ》カウントダウン2020-2021
・《ドムトールン》 カウントダウン2020-2021
・《ウォーターマークホテル前会場》 カウントダウン2020-2021
・《漁師さんと行く》ハウステンボス花火遊覧船 12/31

■ Huis Ten Bosch official website (those whose reception number starts with HT0000)

[For credit card payment]
Refunds will be processed automatically for your credit card.
The refund period depends on the credit card company. Please check with your credit card company for details.

[Convenience store payment]
Refunds will be made by wire transfer to the specified account. Please register the necessary information from the designated reception page within the reception period.
The URL of the reception page will be individually contacted by email to the target person.

<Account registration acceptance period>
December 21, 2020 (Monday) -January 31, 2021 (Sunday) 23:59


■ Those who purchased at a convenience store and wish to cancel (those whose reception number starts with something other than HT0000)

● Refund methods vary depending on various ticket agencies.
Please check from the following.
<Reception period>
December 21, 2020 (Monday) -January 31, 2021 (Sunday) 23:59

■ Those who purchased with a Lawson ticket
[Please check the official website]

■ Those who purchased with Seven Ticket
[Please check the official website]

■ Those who purchased at Ticket Pia
[Please check the official website]

■ Those who purchased at E Plus
[Please check the official website]

■ Those who purchased with JTB convenience store ticket
Please be sure to arrive by Sunday, January 31, 2021 and send it to the address below with ① and ② enclosed.
① Purchased ticket
② Refund application form (PDF)

▼ Mailing address
〒859-3292
Huis Ten Bosch Town, Sasebo City, Nagasaki Prefecture
Huis Ten Bosch Co., Ltd. Marketing Headquarters Channel Planning Division
※please note
guests are responsible for the cost of returning the ticket.
・ Please be sure to insert the ticket and return it. Refunds cannot be made by sending only the refund application form.
・ We are not responsible for any accidents that do not arrive when the ticket is returned. Please note.


■ Those who purchased at a travel agency (store)

Those who purchased at each travel agency will respond at the store where they were purchased.



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