Scope of application

Article 1

  1. Accommodation contracts and related contracts concluded by the hotel with guests shall be governed by the provisions of this agreement, and matters not stipulated in this agreement shall be governed by laws and ordinances or generally established customs. ..
  2. If the hotel accepts a special contract to the extent that it does not violate laws and customs, the special contract shall take precedence regardless of the provisions of the preceding paragraph.

Applying for an accommodation contract

Article 2

  1. Those who wish to apply for an accommodation contract with the hotel are requested to inform the hotel of the following matters.
    (1) Guest name
    (2) Accommodation date and arrival time
    (3) Accommodation charges (As a general rule, the basic accommodation charges in Appendix 1)
    (4) Other matters deemed necessary by the hotel
  2. If the guest requests to continue staying beyond the staying date specified in item 2 of the preceding paragraph during staying, the hotel will treat it as if a new accommodation contract had been applied at the time the request was made. ..

Establishment of accommodation contract, etc.

Article 3

  1. The accommodation contract shall be concluded when the hotel accepts the application set forth in the preceding article. However, this does not apply when the hotel proves that it has not consented.
  2. When the accommodation contract is concluded pursuant to the provisions of the preceding paragraph, the application fee set by the hotel shall be paid by the date designated by the hotel, up to the basic charge for the accommodation period (3 days if it exceeds 3 days). ..
  3. The application fee will first be applied to the accommodation fee that the guest should finally pay, and if the provisions of Articles 6 and 18 apply, the application fee will be applied in the order of penalty and then compensation. If there is a balance, it will be refunded when the fee is paid according to the provisions of Article 12.
  4. If the application fee set forth in paragraph 2 is not paid by the date specified by the hotel pursuant to the provisions of the same paragraph, the accommodation contract shall cease to be effective. However, this is limited to cases where the hotel has notified the guest of the payment date of the application fee.

Special contracts that do not require payment of application fee, etc.

Article 4

  1. The hotel may not accept the conclusion of an accommodation contract in the following cases.
  2. When accepting the application for the accommodation contract, if the hotel does not request payment of the application fee set forth in paragraph 2 of the preceding article or does not specify the due date for payment of the application fee, it will be treated as complying with the special provision set forth in the preceding paragraph. I will.

Refusal to conclude an accommodation contract

Article 5

The hotel may not accept the conclusion of an accommodation contract in the following cases.

(1) When the application for accommodation does not comply with this agreement.
(2) When there is no room in the guest room due to full occupancy.
(3) When it is recognized that the person who intends to stay may act in violation of the provisions of laws and regulations, public order, or good manners and customs regarding accommodation.
(4) When the person who intends to stay is clearly recognized as an infectious disease person.
(5) When you are asked to bear a burden that exceeds a reasonable range for accommodation.
(6) When it is not possible to stay overnight due to a natural disaster, facility failure, or other unavoidable reason.
(7) When the person who intends to stay is a drunk person and it is recognized that there is a risk of causing significant inconvenience to other guests. Or when the guest speaks or acts that causes significant inconvenience to other guests. (Based on the provisions of Article 7 of the Enforcement Ordinance of the Nagasaki Ryokan Business Law)

Guest's contract cancellation right, etc.

Article 6

  1. The guest can cancel the accommodation contract by notifying the hotel.
  2. If the guest cancels all or part of the accommodation contract due to reasons attributable to the guest (in accordance with the provisions of Article 3, Paragraph 2, the hotel will specify the payment date of the application fee and pay it. (Except when the guest cancels the accommodation contract before the payment), a penalty will be charged in accordance with the provisions of Appendix 2 of Article 18.
    However, if the hotel complies with the special contract set forth in Article 4, Paragraph 1, the hotel will be responsible for paying the penalty when the guest cancels the accommodation contract when complying with the special contract. Only when notified to. In addition, the hotel requires the wearing of a mask (excluding those under 5 years old), and if the guest does not wear a mask inside the hotel except for the guest room, it will be considered as cancellation of the accommodation contract due to reasons attributable to the guest. , I will charge a penalty.
  3. If the guest does not arrive at 8 pm on the day of accommodation (if the estimated arrival time is specified in advance, the time has passed 2 time) without contacting the guest, the hotel will not arrive. , The accommodation contract may be treated as canceled by the guest.

Right to cancel the contract of our hotel

Article 7

  1. The hotel may cancel the accommodation contract in the following cases.
    (1) When it is recognized that the guest may act in violation of the provisions of laws and regulations, public order, or good manners and customs, or when it is recognized that the guest has committed the same act.
    (2) When the guest is clearly recognized as having an infectious disease.
    (3) When you are asked to bear a burden that exceeds a reasonable range for accommodation.
    (4) When it is not possible to stay overnight due to a natural disaster or force majeure.
    (5) When the person who intends to stay is a drunk person, etc., and it is recognized that there is a risk of causing significant inconvenience to other guests. Or when the guest speaks or acts that causes significant inconvenience to other guests. (Based on the provisions of Article 7 of the Nagasaki Ryokan Business Law Enforcement Ordinance.)
    (6) When you do not comply with the prohibited items (limited to those necessary for fire prevention) of the usage rules established by the hotel, such as sleeping cigarettes in the bedroom, mischief against firefighting facilities, etc.
  2. When the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, the guest will not be charged for accommodation services, etc. that have not yet been provided.

Accommodation registration

Article 8

  1. Guests are required to register the following items at the front desk of the hotel on the day of stay.
    (1) Guest's name, age, gender, address and occupation
    (2) For foreigners, nationality, passport number, date of entry
    (3) Departure date and scheduled departure time
    (4) Other matters deemed necessary by the hotel
  2. When a guest intends to pay the charges under Article 12 by a method that can be used in place of currency such as travel checks, accommodation vouchers, credit cards, etc., they must be presented at the time of registration set forth in the preceding paragraph.

Room usage time

Article 9

  1. Guests can use the hotel's room time is, and from 3:00 pm until the next day 11 am. However, if you stay consecutively, you can use it all day except the arrival date and departure date.
  2. Notwithstanding the provisions of the preceding paragraph, the hotel may accept the use of guest rooms outside the time In this case, the following additional charges will be charged.
    (1) 30% of room charge for time
    (2) 50% of room charge for time
    (3) 100% of room charge for time

Strict adherence to usage rules

Article 10

Guests are required to comply with the usage rules established by the hotel and posted in the hotel.

Opening hours

Article 11

  1. Opening Times of the main facilities of the hotel will be announced in the pamphlets provided, notices in various places, guidebooks in the guest rooms, etc.
  2. time in the preceding paragraph may be changed temporarily. In that case, we will inform you by an appropriate method.

Payment of fees

Article 12

  1. The breakdown and calculation method of accommodation charges, etc. payable by the guest are as listed in Attached Table 1.
  2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made at the front desk at the time of departure of the guest or when requested by the hotel by currency or a travel check, accommodation voucher, credit card, etc. approved by the hotel. I will have it.
  3. Even if the guest does not voluntarily stay after the hotel has provided the guest room and made it available, the accommodation fee will be charged.

Our responsibility

Article 13

  1. The hotel will compensate the guest for damages in the performance of the accommodation contract and related contracts, or in the event of damage to the guest due to non-performance thereof. However, this does not apply if it is not due to reasons attributable to the hotel.
  2. The hotel has received an excellent fire prevention certificate from the fire department, but in order to deal with a fire, etc., we have taken out inn liability insurance.

Handling when the contracted guest room cannot be provided

Article 14

  1. If the hotel cannot provide the guest with the contracted room, the hotel shall, with the consent of the guest, arrange other accommodations under the same conditions as much as possible.
  2. If the hotel cannot arrange other accommodation facilities regardless of the provisions of the preceding paragraph, the hotel will pay the guest a compensation fee equivalent to the penalty, and the compensation fee will be used for damages. However, we will not pay compensation if there is no reason to blame the hotel for not being able to provide the room.

Handling of deposits, etc.

Article 15

  1. The hotel will be exempt from compensation for any damages such as loss or damage to the goods, cash and valuables deposited by the guest at the front desk, if it is force majeure.
  2. If the guest brings in damages such as loss or damage due to the intention or negligence of the hotel, the hotel will compensate for the damages.

Storage of guest baggage or personal belongings

Article 16

  1. If the guest's baggage arrives at the hotel prior to the stay, it will be responsibly stored only if the hotel consents before the arrival and will be handed to the guest when checking in at the front desk. I will.
  2. If the Guest's baggage or personal belongings are left behind at the Hotel after the Guest has checked out and the owner is identified, the Hotel shall contact the Owner and request instructions. there is. However, if there is no instruction from the owner or if the owner is unknown, we will process it based on the Lost and Found Law. In the case of food and drink, it will be disposed of on the same day as the date of discovery, regardless of the price or expiration date.
  3. In the case of the preceding two paragraphs, the Hotel's responsibility for the storage of the guest's baggage or personal belongings shall be in accordance with the provisions of paragraph 1 of the preceding article in the case of paragraph 1 and in the case of the preceding paragraph. It shall comply with the provisions of Section 2.

Responsibility for parking

Article 17

If the guest uses the designated parking lot of the hotel and related facilities, the hotel will rent the place and take responsibility for the vehicle regardless of the deposit of the vehicle key. It's not a thing. However, in managing the parking lot, we will be liable for any damages caused by our intention or negligence.

Guest's responsibility

Article 18

If the Hotel suffers damage due to the intention or negligence of the Guest, the Guest will be required to compensate the Hotel for the damage.
(1) If smoking is found in a non-smoking room, we will charge a room sales stop fee.

Handling of personal information at the time of accommodation registration

Article 19

The hotel will use the personal information registered in Article 8 for the following purposes after taking protective measures.

(1) When it is necessary to contact the guests
(2) To create statistical data on the business activities of the hotel.
(3) Huis Ten Bosch such as accommodation plans and restaurant fairs

Guests who do not wish to use the hotel for the above purposes shall cancel it by requesting the hotel to cancel it.

Disclosure, correction, deletion of personal information

Article 20

Guests can request the hotel to disclose personal information about themselves. When disclosing personal information, please request by mail to the following address.

〒859-3293 長崎県佐世保市ハウステンボス町7-7
ハウステンボス株式会社
ハウステンボスホテルズ宛
電話 : 0956-58-1111

* When requesting disclosure, etc., we may verify your identity in compliance with the Personal Information Protection Law.

Huis Ten Bosch admission ticket type

Article 21

  1. The hotel is located on the grounds of Huis Ten Bosch. To enter the Huis Ten Bosch pay zone, you will need to purchase admission tickets separately.
  2. The set date of the paid zone is subject to change due to special events and other reasons.

Appendix 1: Calculation method for accommodation charges, etc.
(Relationship between Article 2, Paragraph 1 and Article 12, Paragraph 1)

    Breakdown
Amount payable by the guest hotel fee (1) Accommodation fee (room fee)
(2) Service charge [(1) x 10%]
Food and drink charges (3) Food and drink or additional food and drink
(4) Service charge [(3) x 10%]
Other (5) Telephone / Telegram
(6) Laundry fee
(7) Other charges associated with accommodation such as massage

(1) Taxes will be tax-included.
(2) Use in the auxiliary bed will be charged separately.

Appendix 2: Penalty
(Relationship to Article 6, Paragraph 2)

Number of contract applicants Contract cancellation
Date of notification
Non-night On the day The day before 2 days ago 3-7 days ago 8-14 days ago
General 1-9 people 100% 80% 20% - - -
Number of contract applicants Contract cancellation
Date of notification
Non-night On the day The day before 2-7 days ago 8-14 days ago 15 to 20 days ago
Group 10-99 people 100% 80% 50% 20% 10% -
100-999 people 100% 100% 80% 20% 20% 10%

【Caution】
(1)% is the ratio of the penalty to the basic accommodation fee.
(2) If the number of contract days is shortened, the penalty for one day (first day) will be collected regardless of the shortened number of days.
(3) If the contract is canceled for some of the group guests (10 or more), 10% of the number of guests (if the application is accepted after that date) 10% of the number of guests (the date of acceptance) No penalty will be charged for the number of people who correspond to (round up if there is a fraction).
(4) Penalties for special contracts shall be in accordance with the provisions of the contract terms.