Frequently Asked Questions Q & A

You can check the reservation and availability on the Internet.
Hotel Europe Reservation / Vacancy

In addition, we also guests various proposals by phone according to the customer's request.
Huis Ten Bosch General Reservation Center / TEL: 0570-064-300

If you have a local payment plan, you can use it. Only the accommodation fee is applied, and no change will be given.

For 1 adult per room, up to 1 child can use existing bed, and for 2 or more adults per room, up to 2 children can use existing bed.
Up to 2 children can use existing bed in a room.
Accommodation fee is free, but admission fee, food and drink fee, facility use, etc. will be charged separately.
* Children over 4 years old who are sleeping together are also eligible for the 1 DAY Passport Privilege the next day.
Click here for Park Ticket

We accept orders from one week before your stay. Please specify the date of stay and send it to the address below with guests

Huis Ten Bosch Town, Sasebo City, Nagasaki Prefecture 859-3293
"Hotel Europe" Front notice Representative guest name

In principle, we will start selling from 9:00 am eight months ago. (Excludes special days such as New Year's holidays, Golden Week, and days when large fireworks are held.)

In addition to pre-payment such as credit card payment, convenience store payment, and bank transfer, accommodation charges can also be paid locally. (Excluding some accommodation plans)
* Please check the payment method for each accommodation plan information.
You can pay for the use of facilities during your stay at check-out.

A parental consent form is required for guests under the age of 18 who do not stay with their parents.
Please print out the following parental consent form, fill it out, seal it, and submit it to the front desk at check-in. (One per minor is required)
・ Click here for parental consent form

All rooms are non-smoking.
Hotel Europe has two smoking areas, so please use them when smoking (one indoor and one outdoor).

There is. Even if you make a reservation for a twin room, we will change it if there is a vacancy, so please contact us.

We do not have single rooms, so we accept reservations for single use in twin or double rooms.

There is no completely barrier-free room.
There is one room on the first floor with double doors on the toilet door. Toilets for the disabled are located in the lobby on the 1st floor.

Free Wi-Fi connection (Wi-Fi) service is available in all rooms, lobby and restaurant.

We offer nightwear, shampoo, conditioner, body soap, toothbrush, comb, leather (shaver), bath towel, face towel, ladies' kit (cotton, cotton stick, sushi), slippers, dryer, etc.
Amenities vary depending on the room type. Please check the guest room page for details.​

Yes. There are paid and free drinks.
Free drinks: Mineral water (for the number of people reserved, excluding children sleeping together), coffee, tea pack, tea pack
Paid drinks: Soft drinks and alcohol in the refrigerator, whiskey, mixed nuts
* When using the service, please fill out the slip provided in the room and pay at the front desk when checking out. (Excluding special minibar free plan)

Unfortunately, there is no ostomate-friendly restroom in the building. Please use the toilet next to "Attraction Town "Cheese Waag the toilet next to "Art Garden Huis Ten Bosch

There is no the large main bath in the hotel, but there is a hot spring facility called "Huis Ten Bosch Onsen" outside Huis Ten Bosch. guests staying at Official hotel can use the large main bath and sauna for a bathing tax of 150 yen (free for children under 12).
*Children sleeping in the same bed can stay for free, but there is an additional charge for towel sets (200 yen).
*Children who are still in diapers are not allowed to use the large main bath. Although there is an additional charge, we recommend using family private bath (reservations required) at a preferential rate.
* family private bath are available at a special rate if you make a reservation in advance. For details, click here​

We will prepare a room that meets your needs as much as possible, so please let us know when you make a reservation. However, please note that we may not be able to meet your request.

Bath and toilet are separate. The bath also has a washroom. Only some rooms do not have a washroom. For more information, please contact the General Reservation Center (0570-064-300).

It has 6 floors.

There are some rooms where you can see the fireworks. However, you cannot see all the fireworks (some fireworks such as gimmick fireworks cannot be seen). Also, I can't hear music. Please contact the General Reservation Center for details.

For inquiries: Please contact the General Reservation Center at 0570-064-300.

Basic check-in is from 15:00 and check-out is until 11:00.
* Excludes plans with specified check-in / check-out time
Early check-in and late check-out are available for a fee. For more information, please contact the General Reservation Center (0570-064-300). We may not be able to accept your request depending on the reservation status.

You can come by shuttle bus, hotel cruiser, or on foot (only shuttle bus with or without Park Ticket
The shuttle bus runs from the front of the annex "Hotel Baggage Storage" in front of Welcome Gate
Already Park Ticket you have the guests is Welcome Gate it is also possible that you come on foot We Come in from the hall to the hotel (journey time about 30 minutes). Welcome Gate (check-in cruiser: 6 flights every 30 minutes from 15:00 to 17:30 from Wellcome).
​* Click here for hotel cruiser operating time

Of course it is possible, so don't worry.
Huis Ten Bosch of Opening Times late after the completion or night time when you arrive in the band, at the welcome gate (entry opening) before we have installed in the building of "luggage office hall hotel baggage" hotel direct dial phone, pick-up Please order. If you contact us, we will pick you up at the hotel vehicle, so please wait in the building as it is. We will pick you up at the hotel.

We accept it for a fee. Please contact the General Reservation Center for details. Please note that we may not be able to respond depending on the reservation status.

We do not accept advance reservations, but please order by 22:00 the day before from the room order table. You can use the Western set menu with your breakfast voucher. (Room service breakfast menu does not have a child price. Please order at an adult price)

Breakfast is available even if you plan to stay without meals. If you come to the breakfast venue on the day, we will guide you in the order of arrival. The breakfast price will be paid at the breakfast venue or at check-out with the room attached.

You can choose from the buffet style "Anchors Lounge" or the Japanese cuisine "Kissuitei It can also be used for room service. (Room service breakfast menu does not have a child price. Please order at an adult price)

Adults: 4,000 yen Child (ages 4 to elementary school) 2,000 yen. (There are no child rates for the room service breakfast menu. Please order at the adult rate.)

We rent it out. Please let us know when you make a reservation. Please note that the number is limited, so please be aware that all of them are on loan.

Only 120 cm size is available, but pajamas are available. Please let us know when you make a reservation.

We have prepared it. Please let us know when you make a reservation.

Baby cots for children aged 0 to 1 are rented free of charge (up to 1 per room). We also have a diaper trash can. Please let us know when you make a reservation. Please note that the number is limited, so please be aware that all of them are on loan.

Unfortunately, there is no baby bottle disinfection set. We do not sell baby food, but you can bring your own. If you ask the staff, it is possible to warm it up, so please feel free to contact the hotel staff.

It is possible to attach beds to each other. However, since the night table (furniture) installed between the beds cannot be moved due to wiring, the beds will be pulled toward your feet (front) and the beds will be attached to each other. For this reason, please note that there will be a space (about 60 cm) for the depth of the night table (furniture) between the head side of the bed and the wall. If you need to make arrangements, please let us know at the time of booking.

You can leave your luggage at the hotel or at the "on-site hotel baggage storage" or "on-site hotel reception". At the hotel, please ask at the bell desk.
In addition, if you leave your luggage at the ``on-site hotel baggage storage'' in front of the Huis Ten Huis Ten Bosch Welcome Gate or at the ``on-site hotel reception'' inside Marine Terminal, we will deliver it to your hotel.
*Reception time are from Huis Ten Bosch opening time to 19:00.
*Delivery will take 2-3 time. However, if you leave it in the morning, it will be delivered to your hotel by 3:00 pm.
*Luggage left at the baggage storage center cannot be removed while it is being delivered. Please be careful not to leave purchased Park Ticket or other items you may need during the trip in your baggage.
*Cool products (refrigerated and frozen products) cannot be accepted. Thank you for your understanding.

We can arrange bouquets, birthday cakes, fruits, etc. Please consult us in advance.
Please check the details of the plan below.
・ Huis Ten Bosch Hotels Anniversary

We accept by Yamato Transport's Takkyubin. Takkyubin boxes are also available for a fee.

Although it is not inside the hotel, there is a coin laundry 3 minutes on foot from the main entrance.
■ Opening Times / 8: 00-23: 30
■ Fee / Washing machine (31 minutes) 400 yen, Dryer (30 minutes) 100 yen

There is (charged). Please contact us for more information.

We will keep it even after check-out.
① You can keep it in the hotel cloakroom all day.
② You can deliver to the "Hotel Baggage Storage" in front of the Huis Ten Bosch Wellcome Gate.
* The pick-up time is from 11:30 to 19:00.
* Delivery will take 2 to 3 time.
* Cool products (refrigerated / frozen products) cannot be stored. Please understand.
③ guests departing from the Marine Terminal to Nagasaki Airport will be checked in at the hotel cloakroom.

Welcome Gate at 15:00, 15:30, 16:00, 16:30, 17:00 and 17:30.
* Please see here for details.

Departs from the hotel's Utsumi Pier approximately every 30 minutes between Huis Ten Bosch opening time
* Please see here for details.

It can be used from the check-in date to the check-out date. Operates once a day Hotel Europe at 14:00 and travels for 20 minutes to return to the hotel. It can be used even before check-in. Since there is a capacity, we recommend that you make a reservation in advance.

It can be rented at the hotel by advance reservation. Please contact the General Reservation Center TEL 0570-064-110 by phone.

If guests are staying for consecutive nights and wish to use it for the second time or later, you will be given a free ticket at the front desk, so please pick it up before going to the hot springs.

We regret to inform you that we do not accept outside delivery or catering services. We kindly ask you to use the take-out stores in Huis Ten Bosch.

Huis Ten Bosch Wellcome Gate (immigration) ticket office and at the "Harbor Gate" next Hotel Europe Please provide the name of the accommodation representative.
※ Privilege if you book with accommodation offer dated, Privilege tickets will give you at the front of each hotel. If you wish to use the service before check-in, please drop in at the front desk in advance.

Hotel Europe is located in the free zone, so it is not necessary if you are staying only.
A passport is required to enter the paid zone through the harbor gate.

By purchasing admission tickets (either 1 DAY Passport or After 3 Passport) on the day of your arrival, you will receive 1 DAY Passport for the following day for the number of days you will be staying.

Please see this page for more details.
Ticket information
*Children over the age of 4 who sleep with you will also receive 1 DAY Passport the next day.

Upon arrival at the hotel, you can purchase at the nearest Harbor Gate.

Tickets can only be purchased in advance online and are not available for sale on-site.
*This product will be sold on a first-come, first-served basis and in limited quantities, so please understand if it is sold out.
Click here for details

It is a target.

In exchange for the passport you purchased on the first day, we will give you 1 DAY Passport for the next day at the front desk the next morning. Every morning, before going out, please stop by the front desk and exchange your passport for the previous day to receive 1 DAY Passport for the next day.

There is. The location is "Google Maps" and "Huis Ten Bosch Guest Parking Lot"Please search. You can also search for a route from the departure place. Please also use the video guidance from the surrounding roads. Route guidance to the hotel guest parking lot (YouTube video)The guest-only parking lot is available free of charge from the check-in date to the check-out date.
* If the car is full, we may guide you to a parking lot near you.
* Please present your parking ticket at the front desk of the hotel at check-in. We will do free processing. Please present your receipt to the front desk of the hotel when using the pre-paid Huis Ten Bosch We will refund the parking fee.

If you arrive at the hotel parking lot at night, the entrance is locked, but please call the staff at the intercom at the entrance.

Huis Ten Bosch Welcome Gate (Immigration) There are several cars closest to the "Hotel Baggage Storage". As the number is limited, we apologize for the inconvenience, but please use the general guest parking lot when the car is full.

You can use it. The parking ticket received at the time of warehousing will be processed free of charge at the hotel front desk. Once processed, the parking ticket is free until it is delivered, so you can use the parking lot as it is.
* On busy days, we may guide you to parking lots where parking tickets are not issued. Free parking for guests without a parking ticket.

Please be assured that the schedule except for the last flight will go through the "baggage storage" in front of the welcome gate.

For schedules other than the last flight, we will pass through the "baggage check" in front of the welcome gate, so it is possible to board the flight that is in time for the last flight departing at 17:30.
*It takes about 7-8 minutes on foot from the baggage storage to the check-in cruiser platform.