Barrier-free services

Wheelchair rental

Wheelchairs are available for rent at Information Center in welcome area and Central Information Center. Please make a wheelchair reservation by 17:00 on the day before.

  • * The number is limited.
  • * There are Blackout dates (special days such as Kyushu's biggest fireworks festival and Countdown).

Price

(per day) 500 yen

  • * Guests staying at Huis Ten Bosch 5 Hotels can use this service during their stay.
  • *Attendant-control wheelchairs are also available.
Name Location Hours
 Information Center by the park entrance Welcome gate (entrance) One hour before and after the park business hours
central Information Center Amsterdam City From Opening to closing hours of the park.

Reservation / Inquiries

0570-064-300

  • * Reservations can only be made at the Information Center by the entrance gate

Electric cart rental

Electric cart rental is also available. It is easy to operate and  enjoy Huis Ten Bosch
Please make a reservation for the electric cart by 17:00 the day before.

Price

2,000 yen/per day

  • * 1,000 yen for "rental security deposit" will be requested in addition to the fee above.
Name Location Hours
 Information Center by the park entrance Welcome gate (entrance) One hour before and after the park business hours
  •  The number of wheelchair is limited.
  • * Available for guests 18 years or older who have difficulty walking , and who have agreed with a written agreement and whose weight is less than 100 kg.
  • * Not available in wet weather.
  • * To ensure safety within the park, rentals are not available on fireworks days or special event days.
  • * Rental is limited to those who can follow the traffic rules in the park. In the case any   violations are observed , you may be asked to return it on the spot. (In that case, rental fees and deposits cannot be refunded) 

Reservation / Inquiries

0570-064-300

Wheelchair accessible public telephone

Wheelchair-accessible payphones are available at the Wellcome Gate (entrance).

Wheelchairs and Ostomates
 friendly restrooms

Wheelchair accessible restrooms are available both inside and outside the venue, two of which are equipped with simple beds.
There are also two restrooms within the venue that are suitable for ostomates.

Area name Location
Welcome gate (entrance) Welcome gate (entrance)
Next to Canal Cruiser station
Next to Schiphol (exit) entrance
Outside of Schiphol souvenir store
Next to the parking lot management center
Attraction Town By the Cheese Waag * 120 x 60 cm size bed installed * Ostomate friendly
Honey Bee Ranch *120 x 60 cm bed provided
Art Garden Next to Splash Field *Ostomate-friendly
Tower City Behind Champon "Gokuu" restaurant
Next to Canal Cruiser station
Fantasia City of Lights Near Space Fantasia
Harbor Town In front of Bikken Bikken
Harbor Town In front of the bus stop
Palace Huis Ten Bosch Palace Huis Ten Bosch
Amsterdam City Inside the stud house
Next Everyday Celebration Kitchen

Facilities with elevators

The following facilities have elevators.

Facilities

  • Teddy Bear Kingdom: Welcome Gate (Entrance)
  • Super Trick Art: Attraction Town
  • Carillon Fantasia: Fantasia City of Light
  • Aquarium Fantasia: Fantasia City of Light
  • Glass Museum: Amsterdam City
  • Domtoren Observatory
  • Palace Huis Ten Bosch: Palace Huis Ten Bosch

Wheelchair-accessible park bus

The Park Bus that runs inside park and the hotel bus that runs between entrance area and the hotels are equipped with ramp.

Assistance dogs
(Guide dogs, service dogs, hearing dogs)
about

Assistance dogs (guide dogs, service dogs, hearing dogs) are permitted in all facilities and stores except for the following:
・ Uncle Pilot's Flight Adventure
・ Miffy & Friends Yacht Sailing

Restrictions for wheelchair users

Some facilities are accessible to wheelchair users.
*For safety reasons, electric carts cannot be used.
*Please note that some wheelchairs may not be compatible depending on their size. Also, the guidance method may change on the day due to congestion or for safety reasons.
If you have any concerns, please feel free to speak to a nearby host crew member.

Facilities where you can enjoy everything in a wheelchair

Area name Name manual wheelchair Electric wheelchair Contents of usage restrictions
During autonomous driving Manual/Push
Welcome area Teddy Bear Kingdom × Please use the elevator at the exit of the Teddy Bear Museum.
Attraction Town Horizon Adventure Only a portion of the last row is wheelchair accessible.
MUSE HALL There are some areas where you can view the exhibits while remaining in your wheelchair.
Art Garden Huis Ten Bosch Opera Grand Theater There is space at the rear where wheelchairs can be used for viewing. (2 spaces)
White Ferris Wheel × A ramp is available. (Capacity: 2 people)
Fantasia City of Lights Carillon Fantasia The host crew will guide you to the elevator.
Aquarium Fantasia Please use the elevator to go to the second floor. Since the only exit is via stairs, please exit through the entrance after your experience.
Art Fantasia
Amsterdam City Glass Museum × Please use the elevator at the rear entrance of the museum.
Greeting Gallery ×
Miffy's Dream Storybook ×
Tower City Domtoren Observatory
Harbor Town Porcelain Museum ×
Palace Huis Ten Bosch × Please use the elevator at the museum entrance.
Other Canal Cruiser × × Up to four vehicles can be boarded per vessel.
Park Bus × It is equipped with a ramp.

Facilities with some restrictions

Area name Name manual wheelchair Electric wheelchair Contents of usage restrictions
During autonomous driving Manual/Push
Attraction Town Count Chocolat's Mansion × The first floor is accessible by wheelchair. Access to the second floor is only via stairs.
Fantasia City of Lights Space Fantasia The game corner "Control Room" will be open for viewing only.
Flower Fantasia × The first floor is accessible by wheelchair. Access to the mezzanine and second floor is only possible via stairs.

Discount system for people with disabilities

Discounted rates for people with disabilities

You can check disability discount rates on the ticket  page of our website.
[Acceptable certificates (original): Physical disability handbook, rehabilitation handbook, mental disability health and welfare handbook, atomic bomb-survivors handbook]

Ticket search
  1. Please display your disability certificate (original).
  2. Discounts will be applied to all guests with the above certificate and one caretaker per person.
    (Discount for caretakers are based on the age category of the caretaker)
  3. If the number of caretaker (accompaniers) exceeds 25, a group discount will be applied.
    (No discounts applied to the tickets excluded group discounts)
  4. When purchasing senior tickets, please present an ID card (license, health insurance card, etc.) that can confirm your age.
  5. On December 31st, different admission fees will be applied. 

Group Visit

If you are visiting as a group, please submit the following documents when making a reservation.

  1. Exemption application form (Please fill out the organization name, representative's contact information, date and time of entry, and number of people entering)
    Ticket Search
  2. Visitor list (please fill in the visitor's address, name, date of birth, degree of disability, and number of caregivers) Please rest assured that Huis Ten Bosch offers a variety of services to ensure that guests with disabilities have a comfortable stay.

Contact Us

Huis Ten Bosch General Information Center

0570-064-110

Reservation

Huis Ten Bosch General Reservation Center

0570-064-300

Restaurant available to Low Allergen Menu

Some restaurants offer "Hypoallergenic menus" that cater to certain allergens.

What is a Hypoallergenic menu?

A menu that does not contain the eight major allergens (wheat, buckwheat, eggs, milk, shrimp, crab, peanuts, and walnuts).

Notice

When accepting an order, we will confirm the following,

  • The ingredients used are based on information from the manufacturer.
  • Since this item is prepared in the same kitchen as other menu items, there is a possibility that trace amounts of allergens may be mixed in during the processing or cooking process.
  • Cooking and cleaning equipment are the same as those used for other menus.
  • Please note that the above menu items are prepared with the utmost care, so you may have to wait a little while for your meal to be served.
  •  When placing an order, please take the above into consideration and make the final decision yourself.

applicable to store: DE RODE LEEUW H-2

Menuraw materials Price
Hypoallergenic hamburger set ・Hamburg steak: minced beef, onion, salt, olive oil, ketchup (tomato, sugar, sweetened glucose, brewed vinegar, onion, spices, garlic)
・Salad, lemon dressing
・Various vegetables, vinegar (white wine vinegar: alcohol, grapes), lemon juice, white sugar, salt, olive oil
・French fries: potatoes, canola oil, salt
・Tomato sauce: boiled tomatoes, onions, carrots, celery, garlic, olive oil, salt
·rice
・Soft drink (orange juice or oolong tea)
2,000 yen
Hypoallergenic chicken steak set ・Chicken steak: chicken thigh, salt, pepper
・Salad, lemon dressing
・Various vegetables, vinegar (white wine vinegar: alcohol, grapes), lemon juice, white sugar, salt, olive oil
・French fries: potatoes, canola oil, salt
·rice
・Soft drink (orange juice or oolong tea)
1,800 yen
Hypoallergenic pork steak set ・Pork steak: Pork loin, salt, pepper
・Salad, lemon dressing
・Various vegetables, vinegar (white wine vinegar: alcohol, grapes), lemon juice, white sugar, salt, olive oil
・French fries: potatoes, canola oil, salt
·rice
・Soft drink (orange juice or oolong tea)
2,200 yen

Reservation / Inquiries

0570-064-110

If you have any other allergies or severe allergies,
If you have any concerns about allergic reactions to the menu items offered at each store, please contact us.

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