Scope of application

第1条

Accommodation contracts and related contracts concluded by the hotel with guests shall be governed by the provisions of this agreement, and matters not stipulated in this agreement shall be governed by laws and ordinances or generally established customs. ..

2. If the hotel accepts a special contract to the extent that it does not violate laws and customs, the special contract shall take precedence regardless of the provisions of the preceding paragraph.

Applying for an accommodation contract

Article 2

Those who wish to apply for an accommodation contract with the hotel are requested to inform the hotel of the following matters.
(1) Guest name
(2) Accommodation date and arrival time
(3) Accommodation charges (As a general rule, the basic accommodation charges in Appendix 1)
(4) Other matters deemed necessary by the hotel

2. If the guest requests to continue staying beyond the staying date specified in item 2 of the preceding paragraph during staying, the hotel will treat it as if a new accommodation contract had been applied at the time the request was made. To do.

Establishment of accommodation contract, etc.

Article 3

The accommodation contract shall be concluded when the hotel accepts the application set forth in the preceding article. However, this does not apply when the hotel proves that it has not consented.

2. When the accommodation contract is concluded pursuant to the provisions of the preceding paragraph, the application fee set by the hotel will be paid by the date specified by the hotel, up to the basic charge for the accommodation period (3 days if it exceeds 3 days). I will have it.

3. The application fee will first be applied to the accommodation fee that the guest should finally pay, and if the provisions of Articles 6 and 18 apply, the application fee will be applied in the order of penalty and then compensation. However, if there is a balance, it will be refunded when the fee is paid according to the provisions of Article 12.

4. If the application fee set forth in paragraph 2 is not paid by the date specified by the hotel pursuant to the provisions of the same paragraph, the accommodation contract shall cease to be effective. However, this is limited to cases where the hotel has notified the guest of the payment date of the application fee.

Special contract that does not require payment of application fee

第4条

The hotel may not accept the conclusion of an accommodation contract in the following cases.

2. In accepting the application for the accommodation contract, if the hotel does not request payment of the application fee set forth in paragraph 2 of the preceding article or does not specify the due date for payment of the application fee, the special provision set forth in the preceding paragraph shall be met. Treat as.

Refusal to conclude an accommodation contract

第5条

The hotel may not accept the conclusion of an accommodation contract in the following cases.
(1) When the application for accommodation does not comply with this agreement.
(2) When there is no room in the guest room due to full occupancy.
(3) When it is recognized that the person who intends to stay may act in violation of the provisions of laws and regulations, public order, or good manners and customs regarding accommodation.
(4) When the person who intends to stay is clearly recognized as an infectious disease person.
(5) When you are asked to bear a burden that exceeds a reasonable range for accommodation.
(6) When it is not possible to stay overnight due to a natural disaster, facility failure, or other unavoidable reason.
(7) When the person who intends to stay is a drunk person and it is recognized that there is a risk of causing significant inconvenience to other guests. Or when the guest makes a statement or behavior that causes significant inconvenience to other guests.
(Based on the provisions of Article 7 of the Enforcement Ordinance of the Nagasaki Ryokan Business Law)

Right to cancel the contract of the guest

第6条

The guest can cancel the accommodation contract by notifying the hotel.

2. 当ホテルは、宿泊客がその責めに帰すべき事由により宿泊契約の全部または、一部を解除した場合(第3条第2項の規定により当ホテルが申込金の支払期日を指定してその支払いを求めた場合であって、その支払い以前に宿泊客が宿泊契約を解除したときを除きます。)は、第18条の別表第2に掲げるところにより、違約金を申し受けます。 ただし、当ホテルが第4条第1項の特約に応じた場合にあっては、その特約に応じる際に、宿泊客が宿泊契約を解除したときの違約金支払義務について、当ホテルが宿泊客に告知したときに限ります。また、当ホテルではマスク着用を必須としており(5歳以下は除く)、宿泊客が客室を除くホテル館内においてマスクを着用しない場合は、宿泊客の責めに帰すべき事由による宿泊契約の解除とみなし、違約金を申し受けます。

3. The hotel will not arrive at 8 pm on the day of accommodation without contact by the guest (if the estimated arrival time is specified in advance, the time has passed 2 time). In some cases, the accommodation contract may be deemed to have been canceled by the guest and processed.

Right to cancel the contract of our hotel

第7条

The hotel may cancel the accommodation contract in the following cases.
(1) When it is recognized that the guest may act in violation of the provisions of laws and regulations, public order, or good manners and customs, or when it is recognized that the guest has committed the same act.
(2) When the guest is clearly recognized as having an infectious disease.
(3) When you are asked to bear a burden that exceeds a reasonable range for accommodation.
(4) When it is not possible to stay overnight due to a natural disaster or force majeure.
(5) When the person who intends to stay is a drunk person, etc., and it is recognized that there is a risk of causing significant inconvenience to other guests. Or when the guest speaks or acts that causes significant inconvenience to other guests.
(Based on the provisions of Article 7 of the Nagasaki Ryokan Business Law Enforcement Ordinance.)
(6) When you do not comply with the prohibited items (limited to those necessary for fire prevention) of the usage rules established by the hotel, such as sleeping cigarettes in the bedroom, mischief against firefighting facilities, etc.

2. When the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, the guest will not be charged for accommodation services, etc. that have not yet been provided.

Accommodation registration

第8条

Guests are required to register the following items at the front desk of the hotel on the day of stay.
(1) Guest's name, age, gender, address and occupation
(2) For foreigners, nationality, passport number, date of entry
(3) Departure date and scheduled departure time
(4) Other matters deemed necessary by the hotel

2. When a guest intends to pay the charges under Article 12 by a method that can be used in place of currency such as travel checks, accommodation vouchers, credit cards, etc., they must be presented at the time of registration set forth in the preceding paragraph.

Room usage time

Article 9

Guests can use the hotel's room time is, and from 3:00 pm until the next day 11 am. However, if you stay consecutively, you can use it all day except the arrival date and departure date.

2. Notwithstanding the provisions of the preceding paragraph, the hotel may accept the use of guest rooms outside the time In this case, the following additional charges will be charged.
(1) 30% of room charge for up to time
(2) 50% of room charge for up to time
(3) 100% of room charge for time

Strict adherence to usage rules

第10条

Guests are required to comply with the usage rules established by the hotel and posted in the hotel.

Opening hours

第11条

Opening Times of the main facilities of the hotel will be announced in the pamphlets provided, notices in various places, guidebooks in the guest rooms, etc.

2. The time in the preceding paragraph may be changed temporarily. In that case, we will inform you by an appropriate method.

Payment of fees

Article 12

The breakdown and calculation method of accommodation charges, etc. payable by the guest are as listed in Attached Table 1.

2. Payment of the accommodation charges, etc. in the preceding paragraph shall be made at the front desk at the time of departure of the guest or when requested by the hotel by currency or a travel check, accommodation voucher, credit card, etc. approved by the hotel. I will go.

3. The accommodation fee will be charged even if the guest does not voluntarily stay after the hotel has provided the guest with the guest room and made it available for use.

Our responsibility

Article 13

The hotel will compensate the guest for damages in the performance of the accommodation contract and related contracts, or in the event of damage to the guest due to non-performance thereof. However, this does not apply if it is not due to reasons attributable to the hotel.

2. The hotel has received an excellent fire prevention certificate from the fire department, but in order to deal with a fire, etc., we have taken out inn liability insurance.

Handling when the contracted guest room cannot be provided

Article 14

If the hotel cannot provide the guest with the contracted room, the hotel shall, with the consent of the guest, arrange other accommodations under the same conditions as much as possible.

2. If the hotel cannot arrange other accommodation facilities regardless of the provisions of the preceding paragraph, the hotel will pay the guest a compensation fee equivalent to the penalty, and the compensation fee will be used for damages. However, we will not pay compensation if there is no reason to blame the hotel for not being able to provide the room.

Handling of deposits, etc.

Article 15

The hotel will be exempt from compensation for any damages such as loss or damage to the goods, cash and valuables deposited by the guest at the front desk, if it is force majeure.

2. If the guest brings in damages such as loss or damage due to the intention or negligence of the hotel, the hotel will compensate for the damages.

Storage of guest baggage or personal belongings

Article 16

If the guest's baggage arrives at the hotel prior to the stay, it will be responsibly stored only if the hotel consents before the arrival and will be handed to the guest when checking in at the front desk. I will.

2. If the guest's baggage or personal belongings are left behind at the hotel after the guest checks out and the owner is identified, the hotel will contact the owner and give instructions. I may ask for it. However, if there is no instruction from the owner or if the owner is unknown, we will process it based on the Lost and Found Law. In the case of food and drink, it will be disposed of on the same day as the date of discovery, regardless of the price or expiration date.

3. The responsibility of the Hotel for the storage of guest's baggage or personal belongings in the case of the preceding two paragraphs shall be the same as the provision of paragraph 1 of the preceding article in the case of paragraph 1 and the same in the case of the preceding paragraph. It shall be in accordance with the provisions of Article 2, Paragraph 2.

Responsibility for parking

Article 17

If the guest uses the designated parking lot of the hotel and related facilities, the hotel will rent the place and take responsibility for the vehicle regardless of the deposit of the vehicle key. It's not a thing. However, in managing the parking lot, we will be liable for any damages caused by our intention or negligence.

Guest's responsibility

Article 18

If the Hotel suffers damage due to the intention or negligence of the Guest, the Guest will be required to compensate the Hotel for the damage.
(1) If smoking is found in a non-smoking room, we will charge a room sales stop fee.

Handling of personal information at the time of accommodation registration

Article 19

The hotel will use the personal information registered in Article 8 for the following purposes after taking protective measures.
(1) When it is necessary to contact the guests
(2) To create statistical data on the business activities of the hotel.
(3) Huis Ten Bosch such as accommodation plans and restaurant fairs
Guests who do not wish to use the hotel for the above purposes shall cancel it by requesting the hotel to cancel it.

Disclosure, correction, deletion of personal information

Article 20

宿泊者は当ホテルに対して、自己に関する個人情報を開示するよう請求することができます。個人情報の開示にあたっては、下記住所まで郵送にてご請求ください。
〒859-3293
長崎県佐世保市ハウステンボス町7-7
ハウステンボス株式会社
ハウステンボスホテルズ宛
電話 : 0956-58-1111

* When requesting disclosure, etc., we may verify your identity in compliance with the Personal Information Protection Law.

Huis Ten Bosch admission ticket type

Article 21

The hotel is located on the grounds of Huis Ten Bosch. To enter the Huis Ten Bosch pay zone, you will need to purchase admission tickets separately.

2. The pay zone setting date is subject to change due to special events and other reasons.

Appendix 1: Calculation method for accommodation charges, etc.
(Relationship between Article 2, Paragraph 1 and Article 12, Paragraph 1)

Breakdown
Amount payable by the guest hotel fee (1) Accommodation fee (room fee)
(2) Service charge [(1) x 10%]
Food and drink charges (3) Food and drink or additional food and drink
(4) Service charge [(3) x 10%]
Other (5) Telephone / Telegram
(6) Laundry fee
(7) Massage and other charges associated with accommodation

(1) Taxes will be tax-included.
(2) Use in the auxiliary bed will be charged separately.

Appendix 2: Penalty
(Relationship to Article 6, Paragraph 2)

Number of reservations Contract cancellation
Date of notification
Non-night 当日 The day before 2 days ago 3-7 days ago 8-14 days ago
一般 1-9 people 100% 80% 20% - - -
Number of reservations Contract cancellation
Date of notification
Non-night 当日 The day before 2-7 days ago 8-14 days ago 15 to 20 days ago
Group 10-99 people 100% 80% 50% 20% 10% -
100-999 people 100% 100% 80% 20% 20% 10%

Caution
(1)% is the ratio of the penalty to the basic accommodation fee.
(2) If the contract days are shortened, the penalty for one day (first day) will be collected regardless of the shortened days.
(3) If the contract is canceled for some of the group guests (10 or more), 10% of the number of guests (if the application is accepted after that date) 10% of the number of guests (the date of acceptance) No penalty will be charged for the number of people who correspond to (round up if there is a fraction).
(4) Penalties for special contracts shall be in accordance with the provisions of the contract terms.