privacy policy

For Huis Ten Bosch Co., Ltd. (hereinafter referred to as "the Company"), information that can identify guests and other individuals involved with the Company, in other words, personal information, is an invaluable and important asset.
Furthermore, there is a social demand that this important personal information be kept confidential and handled accurately and securely.
In order to fulfill such social responsibilities, our company complies with laws and regulations concerning the protection of personal information and appropriately protects personal information in accordance with the following policy.

1. Our company collects and handles personal information through appropriate and fair means within the scope of the stated purpose of use, and takes measures to prevent its use for purposes other than those stated.
2. We will not disclose or provide personal information you provide to us to any third party except with your consent or for a legitimate reason.
3. We will comply with the Personal Information Protection Law and other related laws, national guidelines and other norms. In addition, we will build a system for the protection of personal information, make it known to officers and employees, strive to ensure thorough compliance, and continuously improve to maintain the best condition at all times.
4. Our company strives to prevent risks such as leakage, loss, or damage of personal information by taking the following security management measures.
   1. Formulation of basic policy
      To ensure the proper handling of personal information, we have established this Privacy Policy to comply with relevant laws and guidelines, and to provide a contact point for inquiries and complaints.
   2. Development of regulations concerning the handling of personal information
      We have established "Personal Information Protection Regulations" outlining the handling methods for each stage, including acquisition, use, storage, provision, deletion, and disposal, as well as the responsible persons, staff, and their duties.
   3. Organizational security control measures
      • We will appoint a person responsible for handling personal information, clarify the employees who handle personal information and the scope of personal information handled by those employees, and establish a system for reporting to the person responsible when we become aware of any facts or signs of violations of the law or handling regulations.
      • Regular self-assessments and audits by other departments regarding the handling of personal information.
   4. Personnel safety management measures
      • Regular training for employees on precautions regarding the handling of personal information.
      • Matters concerning the confidentiality of personal information are included in the employment regulations and the pledge agreement.
   5. Physical safety control measures
      • Implementation of measures to prevent unauthorized access to personal information.
      • Implementation of measures such as locking and encryption to prevent theft or loss of equipment, electronic media, and documents handling personal information.
   6. Technical safety control measures
      • Setting up categories for managing personal information and Access control.
      • We have implemented a mechanism to protect against unauthorized Access or malicious software from external sources.
   7. Understanding the external environment
      In addition to our servers in Japan where personal information is stored, we also have systems in place to handle personal information at our offices in South Korea and Taiwan. We have a thorough understanding of the personal information protection systems in these countries and have implemented appropriate security measures.
5. In the unlikely event that personal information is leaked, lost, or damaged, we will promptly notify the individual concerned and take appropriate corrective measures.
6. We will promptly respond to requests for disclosure of personal information, complaints and consultations from the individual.

Enactment date: August 1, 2026
Huis Ten Bosch Co., Ltd.
Kotaro Takamura, Representative Director, President and CEO

Handling of guests personal information

1. Purpose of use of personal information

We will use the personal information you provide to guests through the operation of Huis Ten Bosch in the following ways.

<Personal information provided when making inquiries or consultations>
We will use this personal information to contact guests, and to the extent necessary to contact or confirm with relevant organizations regarding the content of guests inquiries, etc.

<Personal information provided when applying for admission tickets, accommodation, or other Merchandise and services>
We will use this personal information to contact guests, and to the extent necessary for shipping Merchandise guests have requested.
*In addition, we may use your personal Merchandise, your usage history of our services, and your usage and browsing history (including location information) of our website, etc. (see section 6 below) for the following purposes: market analysis to develop better Merchandise and services in the future; to provide guests with information about our Merchandise and services and those of our guests companies; to request your opinions and feedback after your entry, stay, or receipt of other products and services, to provide Benefit services, to create statistical data, and to monitor, prevent, analyze, and take measures against fraudulent activities.
*When you apply for admission tickets, accommodation, or other Merchandise and services, we will retain some of the personal information guests provide as personal data.
*In all cases, guests can choose whether or not to provide your personal information to our company. However, please note that if the personal information you do not provide is essential for the provision of the admission tickets, accommodations, or other Merchandise and services you are applying for, you may not be able to use our admission tickets, accommodations, or other Merchandise and services.

2. Provision of personal information

Our company will provide personal information received from guests through the operation of Huis Ten Bosch to third parties to the extent necessary. By applying, guests agree to the provision of this personal information.

<Personal information provided when making inquiries or consultations>
In order to respond to guests inquiries and consultations, we may provide guests personal information to relevant organizations and guests entities to the extent necessary.

<Personal information provided when applying for admission tickets, accommodation, or other Merchandise and services>
To the extent necessary for shipping Merchandise or providing the services guests have ordered, and to the extent necessary for insurance procedures that cover our liability for the provision of our Merchandise and services, and for expenses incurred in the event of an accident, we will provide guests name, gender, age, address, telephone number, email address, passport number, and other service usage history to businesses that sell and ship Merchandise, insurance companies, etc., by electronic means or other means.
*Except for the following exceptions, we will not provide your personal information to third parties without guests consent.

1. When there is guests consent
2. When required by law
3. When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person.
4. When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the person.
5. When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by laws and regulations, obtaining the consent of the person will hinder the performance of the affairs. When there is a risk of exerting
6. When entrusting all or part of the handling of personal information to the extent necessary to achieve the specified purpose of use

3. Procedures for disclosure of personal information

If you wish to inquire about, disclose, delete, erase, correct, or suspend use of guests personal data held by our company, or to stop providing it to third parties, please contact our inquiry desk and we will guide you through the necessary procedures. In accordance with the law and our company regulations, we will respond to your request within a reasonable period of time and notify you of the result. In addition, if we are unable to comply with your request in whole or in part, we will explain the reasons.

[Contact Point: CS Promotion Office]
Huis Ten Bosch Call Center: 0570-064-110
Reception time: 9:00 AM - 5:00 PM
*If you make a request by phone, we may record the conversation for verification purposes.

4. Business consignment

In providing Merchandise and services to guests, we may outsource part of the business and provide personal information to the outsourcing company within the scope necessary to achieve the purpose of use.In such cases, we will properly manage and supervise the outsourcing company, including entering into a confidentiality agreement with the outsourcing company regarding the handling of guests personal information.

5. About anonymous processing information

We will take appropriate protective measures to prevent the identification of guests individuals and the restoration of personal information used to create the anonymously processed information, and will create anonymously processed information and provide it to third parties to the extent permitted by law. In addition, we will strive to take necessary and appropriate measures for the safe management of anonymously processed information, as well as measures necessary to handle complaints regarding the handling of anonymously processed information and ensure the proper handling of other anonymously processed information.

6. Handling of information on websites, etc.

When guests use our website etc. (including Huis Ten Bosch online store, Official Hotels pages, and the "Huis Ten Bosch official app" provided through services operated by app market operators), we will operate and manage our services in accordance with this Privacy Policy to ensure that guests can use them with peace of mind.

<Scope of application>
This Privacy Policy applies when guests use our website and does not apply to sites operated by other companies. Our website and other resources provide links to other websites in order to offer guests useful information and services. However, this Privacy Policy does not apply to linked sites. Therefore, we recommend that you check the privacy policies of each site before Access them.

<Security technologies to protect personal information>
When guests provide us with your personal information, we ensure its security by encrypting it using SSL (Secure Sockets Layer) encryption technology or equivalent security technology to protect against unauthorized Access by third parties during transmission.

<About browsing the site>
We use cookies*1 to provide you with a comfortable browsing experience on guests website.

<Regarding email distribution>
When sending emails to guests, guests may collect the following information as personally identifiable information.

1. HTML email opening or Revue Show status (using Web beacons*2)
2. Access information to our website from emails (HTML emails and text emails)

*About Cookies
Our website may use cookies to provide guests with a better service.
Cookies are a mechanism that allows website providers to temporarily write and store data on guests computer through your web browser.
The cookies we use do not contain any records that could identify guests personal information.
For detailed instructions on how to configure cookies, please refer to the "Cookie" or "Cookies" section in the "Help" menu of your browser.
Please note that if you choose to reject all cookies, you may experience limitations in using various internet services, such as being unable to access services that require your approval.

Our site uses cookies for the following purposes.

1. When guests log in to the authentication service, we may access guests stored registration information to provide guests with a more personalized service.
2. To investigate the number of users and traffic on our site
3. To improve the service of our site
4. To maintain security, to prompt guests who have not used the service for a certain time to re-enter their password (re-authentication)

*About Web Beacons
A web beacon is a mechanism that collects information about a webpage or HTML-formatted email by embedding a tiny, invisible image (a 1x1 pixel GIF image) within the webpage or email. This allows us to accumulate information about your email open/ Revue Show status and the webpages guests viewed from those emails. Our company uses "web beacon" technology when sending HTML-formatted emails (excluding reservation-related emails).

Huis Ten Bosch uses an information gathering module to analyze the behavior of guests to its website.

7. Other matters

guests under the age of 16 are requested to provide personal information only after obtaining consent from their parent or guardian.
We may revise this Privacy Policy in order to better manage guests' personal information or in response to changes in relevant laws and regulations.
The "Basic Policy on the Proper Handling of Specific Personal Information, etc." does not apply to guests due to its content.

Enactment date: August 1, 2026
Huis Ten Bosch Co., Ltd.
Kotaro Takamura, Representative Director, President and CEO