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Barrier-free services

Wheelchair rental

Wheelchairs are available for rent at Information Center in welcome area and Central Information Center. Please make a wheelchair reservation by 17:00 on the day before.

  • * The number is limited.

Fee

(per day) 500 yen

  • * The fee above covers during the stay for guests of the park hotels. 
  • *Attendant-control wheelchairs are also available.
Name Location Hours
 Information Center by the park entrance Welcome gate (entrance) One hour before and after the park business hours
central Information Center Amsterdam City From Opening to closing hours of the park.
  • *Center Information Center is only available for free wheelchairs

Reservation / Inquiries

0570-064-300

  • * Reservations can only be made at the Information Center by the entrance gate

Electric cart rental

The next-generation electric wheelchair "WHILL Model C2" is intuitive and easy to operate, and can easily handle 5cm steps and make a small turn, making your trip easier and more enjoyable. Please make your reservation by 5:00 p.m. on the day before.

Fee

2,000 yen/per day

  • * 1,000 yen for "rental security deposit" will be requested in addition to the fee above.
Name Location Hours
 Information Center by the park entrance Welcome gate (entrance) Park opening to 17:00
  •  The number of wheelchair is limited.
  • * Available for guests 18 years or older who have difficulty walking , and who have agreed with a written agreement and whose weight is less than 100 kg.
  • * Not available in wet weather.
  • * Not available on the day fireworks are scheduled.
  • * Please return it to the Welcome Area Information Center by 17:00.
  • * The rental is limited to those who can follow the traffic rules in the park. In the case any violations were observed, you may be asked to return it on the spot. (In that case, rental fee and the deposit cannot be refunded.)
  • * The control panel is located on the right side of the handle bar. If you would like the one on the left hand side, please let us know when you make a reservation.

Reservation / Inquiries

0570-064-300

Electric cart rental is also available. It is easy to operate and  enjoy Huis Ten Bosch
Please make a reservation for the electric cart by 17:00 the day before.

Fee

2,000 yen/per day

  • * 1,000 yen for "rental security deposit" will be requested in addition to the fee above.
Name Location Hours
 Information Center by the park entrance Welcome gate (entrance) One hour before and after the park business hours
  •  The number of wheelchair is limited.
  • * Available for guests 18 years or older who have difficulty walking , and who have agreed with a written agreement and whose weight is less than 100 kg.
  • * Not available in wet weather.
  • * Not available on the day fireworks are scheduled.
  • * Rental is limited to those who can follow the traffic rules in the park. In the case any   violations are observed , you may be asked to return it on the spot. (In that case, rental fees and deposits cannot be refunded) 

Reservation / Inquiries

0570-064-300

Wheelchair accessible public telephone

Wheelchair-accessible payphones are available at the Wellcome Gate (entrance).

Wheelchairs and Ostomates
 friendly restrooms

Wheelchair friendly restrooms are located inside and outside the park. Three of which are equipped with simple beds.
There are also two restrooms inside park that are ostomy friendly.

Area name Location
Welcome gate (entrance) Welcome gate (entrance)
Next to Canal Cruiser station
Next to Schiphol (exit) entrance
Outside of Schiphol souvenir store
Next to the parking lot management center
Attraction Town By the Cheese Waag * 120 x 60 cm size bed installed * Ostomate friendly
Super Trick Art * 120 x 60 cm size bed installed
Art Garden Next to the Circle *  ostomate friendly
Tower City Behind Champon "Gokuu" restaurant
Next to Canal Cruiser station
Fantasia City of Lights Near Space Fantasia
Harbor Town Next to the Hananoya restaurant
Harbor Town In front of the bus stop
Palace Huis Ten Bosch Palace Huis Ten Bosch

Facilities with elevators

The following facilities have elevators. Please ask a host crew when needed.

Facilities

  • Teddy Bear Kingdom: Welcome Gate (Entrance)
  • Super Trick Art: Attraction Town
  • Glass Museum: Amsterdam City
  • Palace Huis Ten Bosch: Palace Huis Ten Bosch

Wheelchair-accessible park bus

The Park Bus that runs inside park and the hotel bus that runs between entrance area and the hotels are equipped with ramp.

Assistance dogs
(Guide dogs, service dogs, hearing dogs)
about

Assistance dogs can be accompanied at all facilities and stores.

Restrictions for wheelchair users

Guests using wheelchairs are requested to notify the host crew when using the facilities listed below.

Facilities where you can enjoy everything in a wheelchair

Name Contents of usage restrictions
Teddy Bear Kingdom Please use the elevator.
Horizon Adventure Plus
MUSE HALL
Space Fantasia
Carillon Fantasia
Aquarium Fantasia
Art Fantasia
Super Trick Art Please use the elevator to the 2nd floor.
Glass Museum Please use the elevator to go upstairs.
Wheelchair availability is subject to the size of the wheelchair.
Domtoren Observatory
Porcelain Museum
Canal Cruiser You can board up to 4 wheelchairs per boat.
Park Bus (bus in the hall)

Facilities with some restrictions for safety reasons

Area name Contents of usage restrictions
Sky Carousel The 2nd and 3rd deck access is limited to the guests who can walk independently and those who can climb up and down the 10 or so steps on each floor with the help of a companion.
Flower Fantasia The mezzanine and second floor access is limited to the guests who can climb up and down the 20 or so steps with the help of a companion.

Discount system for people with disabilities

Discounted rates for people with disabilities

You can check disability discount rates on the ticket  page of our website.
[Acceptable certificates (original): Physical disability handbook, rehabilitation handbook, mental disability health and welfare handbook, atomic bomb-survivors handbook]

Ticket search
  1. Please display your disability certificate (original).
  2. Discounts will be applied to all guests with the above certificate and one caretaker per person.
    (Discount for caretakers are based on the age category of the caretaker)
  3. If the number of caretaker (accompaniers) exceeds 25, a group discount will be applied.
    (No discounts applied to the tickets excluded group discounts)
  4. When purchasing senior tickets, please present an ID card (license, health insurance card, etc.) that can confirm your age.
  5. On December 31st, different admission fees will be applied. 

Group Visit

If you are visiting as a group, please submit the following documents when making a reservation.

  1. Exemption application form (Please fill out the organization name, representative's contact information, date and time of entry, and number of people entering)
    Ticket Search
  2. Visitor list (please fill in the visitor's address, name, date of birth, degree of disability, and number of caregivers) Please rest assured that Huis Ten Bosch offers a variety of services to ensure that guests with disabilities have a comfortable stay.

Contact Us

Huis Ten Bosch General Information Center

0570-064-110

Reservation

Huis Ten Bosch General Reservation Center

0570-064-300

Restaurant available to Low Allergen Menu

Some restaurants offer "Hypoallergenic menus" that cater to certain allergens.

What is a Hypoallergenic menu?

A menu that does not contain the eight major allergens (wheat, buckwheat, eggs, milk, shrimp, crab, peanuts, and walnuts).

Notice

When accepting an order, we will confirm the following,

  • The ingredients used are based on information from the manufacturer.
  • Since this item is prepared in the same kitchen as other menu items, there is a possibility that trace amounts of allergens may be mixed in during the processing or cooking process.
  • Cooking and cleaning equipment are the same as those used for other menus.
  • Please note that the above menu items are prepared with the utmost care, so you may have to wait a little while for your meal to be served.
  •  When placing an order, please take the above into consideration and make the final decision yourself.

applicable to store: DE RODE LEEUW H-2

Menuraw materials Fee
Hypoallergenic hamburger set ・Hamburg steak: minced beef, onion, salt, olive oil, ketchup (tomato, sugar, sweetened glucose, brewed vinegar, onion, spices, garlic)
・Salad, lemon dressing
・Various vegetables, vinegar (white wine vinegar: alcohol, grapes), lemon juice, white sugar, salt, olive oil
・French fries: potatoes, canola oil, salt
・Tomato sauce: boiled tomatoes, onions, carrots, celery, garlic, olive oil, salt
·rice
・Soft drink (orange juice or oolong tea)
1,500 yen
Hypoallergenic chicken steak set ・Chicken steak: chicken thigh, salt, pepper
・Salad, lemon dressing
・Various vegetables, vinegar (white wine vinegar: alcohol, grapes), lemon juice, white sugar, salt, olive oil
・French fries: potatoes, canola oil, salt
·rice
・Soft drink (orange juice or oolong tea)
1,500 yen
Hypoallergenic pork steak set ・Pork steak: Pork loin, salt, pepper
・Salad, lemon dressing
・Various vegetables, vinegar (white wine vinegar: alcohol, grapes), lemon juice, white sugar, salt, olive oil
・French fries: potatoes, canola oil, salt
·rice
・Soft drink (orange juice or oolong tea)
1,600 yen

Reservation / Inquiries

0570-064-110

If you have any other allergies or severe allergies,
If you have any concerns about allergic reactions to the menu items offered at each store, please contact us.

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