Rules and manners

Scope of application

Article 1

These terms and conditions apply to customers (hereinafter referred to as the "guests") using Huis Ten Bosch (hereinafter referred to as the Company), including both the Theme Park Zone and Harbor Zone, and its ancillary facilities (collectively referred to as the "Park") operated by Huis Ten Bosch Co., Ltd. .

Admission Passport

Article 2

1. An admission passport is required to enter the theme park zone. We may request that the guests present the admission passport used to enter the theme park zone. 
2. If the guests wish to enter the Harbor Zone on fireworks days or other days designated by the Company, the guests will be charged a Harbor Zone admission fee.
3. For information about the admission passports (details of ticket types, prices on the date, etc.) and Harbor Zone admission fees (prices, applicable dates), please visit Huis Ten Bosch official website (hereinafter referred to as the "Official Website").
4. The conditions for establishing a sales contract regarding admission passports, payment methods, delivery methods, refund policies, and other matters are subject to the sales conditions established by each vendor.
5. If unauthorized resale of passports for commercial purposes is confirmed, it will be considered a violation of these Terms and Conditions and the Terms of Use of our online ticket purchasing service, and the ticket in question as well as all passports purchased by those involved in the unauthorized resale -regardless of whether they were intended for resale or not- will be invalidated. In this case, the individual will not be able to enter the paid zone with the invalid passport, and refunds are not available. .

Notice for Using the Park

Article 3

• When using the Park, the guests must comply with these Terms and Conditions, as well as any notices displayed at each facility or service, and any requests made by the company or its staff (hereinafter referred to as the "Host Crew").

Information on facilities etc.

Article 4

• The terms of use and service details for each facility and service will be posted at each location, on the official website, and on the official application.
• The terms of use and service details for each facility and service are subject to change without notice.
• To use certain facilities and services, downloading official application, pre-registration, reservation via official website, and credit card payment may be required. 
  Additionally, there are certain facilities and services do not accept same-day reservation.  
• The payment methods available vary depending on the facility or service.
• Guests are responsible for any communication charges associated with installing and viewing the official Huis Ten Bosch application.

Regarding the operation dates and hours of each facility

Article 5

• Please check the official website or official application for operation dates, hours, and suspension information for each facility. These information is subject to change without notice.
• Operation hours of each facility vary depending on the facility.

About entering the park

Article 6

Due to crowd levels, we may restrict the number of guests allowed to enter the park. In such case,  guests without a date-guaranteed passport or other admission ticket may be unable to enter. However, under Article 12, even guests with a date-guaranteed passport may be denied entry. 

Even if the guests make a reservation or pre-register for a hotel, restaurant, service or other facilities within the park, park admission is not guaranteed. Please obtain an admission ticket that guarantees admission, such as a date-specific passport.

If you wish to re-enter the theme park zone on the same day, you will need a passport and re-entry stamp.

Prohibited Act

Article 7

• When using the Park, guests are prohibited from engaging in the following acts. Any violation of this provision will be determined by the Company in a reasonable manner based on reasonable grounds.
  1. Any conduct that is a nuisance to other guests or that interferes with the business or operation of the Park and facilities, or that may be likely to do so (including, but not limited to, the following acts):
     ※Specific examples
     • Unauthorized entry and unauthorized use, forgery or alteration of admission passports (including only part of park tickets such as two-dimensional codes)
     • Unauthorized use of credit cards, electronic money, etc.
     • Damage to facility equipment, decorations, etc.
     • Disturbing or violent behavior towards host crew members
     • Use of Admission Ticket obtained through illegal resale as set forth in Article 2, Paragraph 5
     • Transfer or exchange tickets (including partial components such as two-dimensional codes) or  rights to use attractions, amusement facilities, museum facilities, or services (including entry registration and advance reservations) between guests, as well as  any monetary transactions associated with such transfers or exchanges
     • Sale and display of goods, etc. and provision of services
     • Commercial activities (unless permitted by the company)
     • Purchasing Merchandise for the purpose of resale
     • Distribution of flyers, etc.
     • Rallies, public speeches, events, performances
     • Videotaping and photography for commercial purposes, in restricted areas, during  rehearsals, or outside the actual show.
     • Videotaping and photography, and posting them publicly in a way that may cause inconvenience to other guests
     • Using photography equipment such as monopods, tripods, selfie sticks, etc. in a manner that may cause inconvenience to other guests
     • Dangerous acts, such as running within the park
     • Smoking outside smoking areas
     • Climbing or hanging from decorations or fences, etc.
     • Feeding or touching wild birds or other animals (excluding feeding experiences)
     • Riding rental bicycles or electric carts under the influence of alcohole, and using Sky Castle, Shooting Stars or other attractions in violation of attraction restrictions. 
     • Videotaping or Photographing in wedding costumes or clothing that resembles or can be mistaken for wedding costumes (cocktail dresses, etc.)
     • Videotaping/Photograpy or talking to performers while they are preparing for a performance or transferring to or from the venue
     • Acts that violates the restrictions established by the company for each facility, such as bringing in food and drinks, taking photography or using mobile phones etc,.
     • Entering without proper clothing, with excessive skin exposure, or while wearing special clothing without prior permission
     • Acts that cause inconvenience to other guests (dangerous behavior, cutting in line or joining a line midway)
     • Using a locker without locking it
       *Locker usage fees are the fees displayed on the locker you use. If luggage is found in an unlocked locker, the company will temporarily take custody of the items and return them upon payment of the locker usage fee. Please note that we are not liable for damages to luggage temporarily stored by the company, except in the cases cause by the company's willful misconduct or gross negligence.
  2. Any act that infringes or may infringe the copyrights, trademarks, other intellectual property rights, property rights, trade secrets, privacy rights, portrait rights, or other rights of other guests, third parties, the company, or host crew members.
  3. Acts that violate or are likely to violate laws and regulations or public order and morals.
• The following items are prohibited from being brought into the park. In addition, violations of this section shall be determined by the company in a reasonable manner based on reasonable grounds.
  • Knives, explosives, and other items generally considered dangerous (including imitation products), as well as items that may cause harm to other guests
    (Including knives, firearms, model guns, airsoft guns, tear gas sprays, stun guns, flammable liquids, explosives, compressed gas, poisons, combustible materials, radioactive materials, other harmful materials, and items that may explode, ignite, or emit toxic gases.)
  • Vehicles (including bicycles, kickboards, skateboards such as lipstick, roller skates, etc.) drones, radio-controlled machines, radios, etc.
  • Alcoholic beverages
  • Cans, Glass bottles
  • Food and beverages except baby food and food required due to allergies or other dietary restrictions. You may eat and drink in the picnic area near the welcome gate (entry gate). You may also bring water bottles and plastic bottles.
  • Pets and animals, except for assistance dogs. Please note that entry with pets may be permitted only with company approval and upon signing a pledge at the time of entry.
    *Pets that can be accompanied are either dogs or cats. At the time of admission, guests must review, sign, and agtee to ` Huis Ten Bosch Pet (Dog/Cat) Accompanying Admission Terms and Conditions''. Upon approval, entry with the pet will be permitted. No other pets or animals are allowed, except for siistance dogs. 
  • Play equipment such as bats, balls, frisbees, badminton, etc.
  • Portable microphones. However group tour conductors may bring them in. Please refrain from using microphones within the park if they cause inconvenience to other guests or interfere with  performances.)
  • Anything that may interfere with the business or operation of the Park and its related facilities or cause inconvenience to other guests.

Other notes

Article 8

Please observe the following regarding cosplay-related matters, photography-related matters, and other precautions.

Refusal of entry/exit, etc.

Article 9

In the following cases, our company may refuse guests entry to the park, ask them to leave, invalidate Admission Ticket, refuse them access to Attractions, entertainment programs, facilities and services, and refuse them any future transactions with our company (including but not limited to purchasing Admission Ticket, entering the park, purchasing Merchandise and services, and joining membership programs) and entry to our premises. (Hereinafter, these are collectively referred to as "our actions.") Any violation of this article will be determined by our company in a reasonable manner based on reasonable grounds.

1. When the prohibited acts specified in the preceding article occur.
2. When you fail to comply with the precautions displayed at each facility or service or requests from the host crew.
3. When you violate these terms and conditions
4. When guests falls under any of the following circumstances:
   1. ① Organized crime groups, members of organized crime groups, persons who have ceased to be members of organized crime groups for less than five years, semi-members of organized crime groups, people associated with organized crime groups, racketeers, and other anti-social forces (hereinafter referred to as "organized groups, etc.")
   2. ② Corporations and other organizations whose business activities are controlled by organized crime groups, etc., or their members
   3. ③ A corporation or its members whose officers are members of organized crime groups, etc.

Security inspection

Article 10

• When entering or re-entering the park, guests may be subject to security checks such as baggage inspections, clothing inspections, and metal detectors (hereinafter collectively referred to as "security inspections") as specified by our company.
• If guests do not comply with the security check described above, you will be denied entry to the park and will not be allowed to bring in any baggage.
• Baggage may be checked inside the park for security purposes.
• If any of the following items apply to guests clothing (including shoes), you may be refused entry or asked to leave.
  • Anything that may provoke or cause inconvenience guests other guests
  • something that drags the ground
  • Exposed tattoos with objectionable words or designs
  • Clothes that can be mistaken for characters or cast members
  • Acts of advertising for commercial purposes
  • Not wearing clothing, excessively exposing skin, or wearing special clothing without prior permission
  • Clothing that violates our company's rules regarding cosplay

Handling of personal information

Article 11

• We will manage guests personal information obtained in the course of operating the Park in accordance with our privacy policy.
• Within the park, facilities and programs may be photographed. In such cases, guests may be applicable to of the photography. Furthermore, the photographs may be used for news reports, advertising, promotions, merchandise Merchandise, etc.
• Surveillance cameras are installed within the park for security purposes. In accordance with our company's regulations, images and videos taken by such surveillance cameras will be strictly managed and deleted after a certain period of time.
• Photos and videos taken by guests within the park may be used solely for personal use, provided that they do not cause inconvenience to other guests.
• If you wish to take photos or videos of the host crew (excluding show and parade performers), please obtain consent from the host crew in advance.

Regarding park suspension, closure, etc.

Article 12

In the event of any of the following events, the Company may, without prior notice to guests, cancel, suspend, or modify all or part of the Park, change the operation time (e.g., shorten it), limit the number of visitors, or temporarily close the Park for any period necessary.

1. When performing maintenance of each facility equipment for safety, technical or system reasons.
2. If park operations become difficult due to natural disasters, fire, power outages (including planned power outages), suspension of transportation, etc.
3. If the operation of the park becomes difficult due to reasons not attributable to the Company, such as the spread of infectious diseases, requests from administrative agencies to reduce or cancel business operations, or other administrative guidance.
4. In other cases where the Company determines that an event similar to the preceding items has occurred.

If damage is caused to guests as a result of the preceding paragraph, the Company shall not be liable unless an obligation to compensate arises under law.

Our responsibility and liability

Article 13

• If the Company causes damage to guests during guests 's use of the park due to reasons attributable to the Company, the Company shall be liable to compensate for such damage, excluding special damages and lost profits. However, this shall not apply if the damage is caused to guests through the Company's willful misconduct or gross negligence.
• We are not responsible for accidents caused by guests negligence or troubles between guests, except in cases where we are obligated to pay compensation under law. Please manage your valuables and baggage at guests own risk. Please be especially careful when using strollers, rental bicycles, etc.
• Due to bad weather, natural disasters, power outages, infection control measures, maintenance and inspections, safety measures, crowd management, the Park's operating status, and other unavoidable reasons, the operation content, operating time, implementation time, content provided, and methods of use and viewing of Attractions, museums, Shop, restaurants, entertainment programs, services, etc. may be changed, canceled, or shortened without notice.
• Merchandise, restaurant menus, and various services are subject to change without notice. Merchandise may be out of stock, sales may be terminated or temporarily suspended, or sales quantities may be limited, depending on inventory status, etc. Restaurant menus and various services may be terminated or temporarily suspended depending on operational status, etc.
• Even if damage is caused to guests in the cases of the two preceding paragraphs, the Company shall not be liable. In such cases, the Company shall not refund the purchase price of Admission Ticket, admission fees, or other expenses paid by guests.
• Even if the guests incurs guests as a result of the application of the measures set forth in Article 9 or Article 10, the Company shall not be liable unless the cause is attributable to the Company or its affiliates. In such cases, the Company shall not refund the acquisition price of Admission Ticket etc. or compensate for any other expenses paid by guests.

guests Responsibilities

Article 14

If the Company incurs damage due to guests 's intentional or negligent acts, guests shall compensate the Company for such damage.

Rights such as copyright

Article 15

All rights, including ownership and copyright, to the information such as leaflets provided by our company to guests when using the park, shall belong to our company. However, any rights contained therein that belong to a third party shall continue to belong to the third party.

Jurisdiction

Article 16

If a dispute arises between guests and our company regarding these terms and conditions, the Nagasaki District Court or Sasebo Summary Court shall be the exclusive court of first instance.

Regarding changes to terms and conditions

Article 17

In accordance with Article 548-4 of the Civil Code, we reserve the right to revise these terms and conditions at any time in response to the establishment, modification or abolition of each facility, entertainment program, Admission Ticket or service within the Park, changes to notices, terms of use and fees, revision or abolition of applicable laws and regulations, and changes in social conditions, etc., and if we make any revisions, we will post a notice to guests on our official website.



that's all
Established October 1, 2023

Basic Policy on Customer Harassment

Regarding cosplay, costumes, photography, and other precautions