Convenient services
Information Center
Contact Our Customer Help Desk
| Name | Service | The details |
|---|---|---|
| Information Center by the park entrance, Information Center inside the park |
Help Desk | Feel free to ask about Attractions |
| Lost child | Contact Center for lost child. | |
| Breastfeeding room | Room available for feeding your baby. | |
| Wheelchair rental | Wheelchairs are available for rent on a first-come first-service basis. * The number is limited. |
|
| Lost and Found | Contact Center for Lost and Found. | |
| Information Center by the park entrance | Temporary Keeping | We temporarily keeping tickets for companions. |
| Lounge | Lounge available for the guests feeling sick. |
Coin lockers and delivery services
Coin lockers are available inside and outside the park. Porter service from the hotel is also available.
Coin locker
| Inside the park | Welcome gate (entrance) Canal Station Welcome Area Schiphol Next to Cheese Waag Near the The Castle of Sweets Stud house Canal Station Tower City Marine Terminal |
|---|---|
| Fee | From 300 yen to 500 yen |
Temporary baggage storage
| Location | Next to the Farewell Gate exit Yamato Transport Counter |
|---|---|
| Fee | 800 yen / per luggage |
Porter service (between designated locations)
| Designated section | Hotel Europe, Hotel Amsterdam ↓ Hotel Nikko Huis Ten Bosch, Hotel Okura Jr Huis Ten Bosch |
|---|---|
| Hours | 8:30～11:00 |
| Fee | 500 yen / per luggage |
Inside the Marine Terminal and near the Welcome Gate
| Location | Hotel reception |
|---|---|
| Fee | free |
Baggage cart
Hand-operated carts are available for the guests travelling with Japan Railway.
*Cannot be used inside the park.
| Available Locations |
|
|---|---|
| Fee | free |
Shipping Service
Shipping Counter
| Available Locations | Amsterdam City "The Castle of Cheese" and next to Schiphol Farewell Gate. |
|---|---|
| Fee | Varies by size and delivery area |
Cashless payment
Cashless payment by various credit cards, electric money or QR code payment are accepted by park restaurants, stores, hotels.
You can also purchase park admission ticket via those payments.
(Some facilities may not be available.)
ATM spots
It is located at the Wellcome Gate (entrance) and Amsterdam City Area.
| Name | ATM spots |
|---|---|
| Location | ●ウェルカムゲート（入国）
イオン銀行ATM ●アムステルダムシティ 中央インフォメーションセンター E-net ※中央インフォメーションセンター E-net ATMの営業は11月25日（月）をもちまして終了いたします。 |
Charging station for digital products
You can charge the battery pack (lithium-ion battery) of mobile phones, digital cameras, and video cameras. (Fees applies)
* Some models cannot be supported.
| Fee | 30 minutes / 200 yen |
|---|---|
| Location | Welcome Gate (Entrance), Central Information Center, Attraction Town Multipurpose Restroom (Next to Cheese Waag), Free Rest Area (Outside of the park), Harbor Town Bus Stop |
Mobile battery (rental)
Introduced mobile battery sharing "ChargeSPOT" station.
Available for rent via Dedicated app or, ChargeSPOT LINE official accountThe stations are located throughout the park.
Click here for details on how to register
* When returning the mobile battery, search for the nearest battery station nationwide using the app or LINE, and insert the mobile battery into the empty slot to complete the return.
*Some models may not be compatible. Please see below for details.
ChargeSPOT FAQ
| Fee | *Please check the rental fees below. https://chargespot.jp/ |
|---|---|
| Location | Welcome Gate (entry), Hotel Rotterdam, Attraction Town multi-purpose toilet (next to Cheese Waag), Fantasia City of Light (Space Fantasia exit), Hotel Amsterdam, Central Information Center, Domtoren (near the elevator), Hotel Europe, inside Harbor Town laundry, Hotel Den Haag |
Audio guide inside the park
With the audio navigation, you can learn origin of Huis Ten Bosch and its buildings
Know moreFirst Aid Room
First Aid room is located in the center of the park.
| Name | First Aid Facility |
|---|---|
| Service contents | The first aid room of Huis Ten Bosch. Nurse is available from 10:00 to 21:00. |
| Location | Amsterdam City |
About the use of the first aid facility
- Nurses are available from 10:00 to 21:00 hours. Host crew members will respond when nurses are not available.
* The hours may be subject to change. - We offer first aid for minor injuries. Since no doctor is available, medical practice is not possible. In addition, we cannot provide medicines. We will guide you to hospitals and pharmacies as needed.
- If treatment such as self-injection or peritoneal dialysis is required, the user is responsible for the treatment. The nurse cannot take any action. (In addition, please take medical waste such as syringes and needles with you and dispose of them properly.)
- There are plenty of trees and flowers in the park. In case you got a splinter in your body, please notify host crews nearby. The crews are able to provide you with sanitiser and tweezer. Please note that you will have to remove it by yourself or ask your accompanies to do so, but nurses are able to help you in many ways.
- You may have to wait when there are many users. We will give priority to the one in poor condition.
- Please refrain from occupying a bed for long hours. In case you cannot recover from bad condition, we may recommend you to visit a nearby hospital or call paramedics .
- In the case you have a fever, rash, frequent vomiting or diarrhea, we recommend you to visit nearby hospital or call parademics. In order to prevent secondary infections, we may ask you to refrain from entering or using our facilities. Thank you for your understanding.
AED installation location
AEDs are installed throughout the park. In case of an emergency, please contact our host crew nearby.
| Name | AED installation location |
|---|---|
| Location | Welcome Gate (Entrance), Schiphol Exit), Hotel Rotterdam, Huis Ten Bosch Natural Hot Springs, Adventure Park Reception, Castella Castle, Vondel, Forest Fantasia Cafe, Hotel Amsterdam, First Aid Room, The Castle of Cheese, Domtoren, Hotel Europe, Castelo de Seafood and Porcelain, Forest Villa, Hotel Den Haag, Jurassic Island *Also available at Hotel Okura and Hotel Nikko. |
Relaxation
(Massage)
For those who are tired from walking around Huis Ten Bosch.
| Name | Minamikaze Orthopedic Clinic |
|---|---|
| Location | Farewell Gate (Exit of the park) |
| Remarks | ※ Handling insurance/traffic accident . ※Advance reservations:0956-27-0374 (Japanese only) |
Car rental
Toyota Car Rental Car Service Counter is located in Welcome area.
| Name | Toyota Rent-A- Car Nagasaki Huis Ten Bosch |
|---|---|
| Service contents | There is a Toyota Rent a Car office near the Welcome Gate (Entrance). |
| Location | Welcome Area |
Electric vehicle charging
| Name | Electric car charger |
|---|---|
| Service contents | 4 regular chargers *Charging fees will apply. There will be no parking fees. Charging cards are also available. If you are using the dedicated app, please see below. ENECHANGE Drivers' Page |
| Location | In front of the Huis Huis Ten Bosch outside taxi stand Parking Information |