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HUIS TEN BOSCH Visitor guide

Convenient service

If you have a problem, click here

Information Center serves as a contact point for various requests and consultations.

Name Service The details
Immigration Information Center,
Central Information Center
guide Feel free to ask about Attractions
Lost child We will contact you to protect your lost child.
Breastfeeding room We have a space available for feeding your baby.
Wheelchair rental We are preparing wheelchairs Guests with Additional Needs
* The number is limited.
Forgotten things We accept inquiries and inquiries about lost items.
Immigration Information Center Custody We will temporarily keep your passport.
Rest room We have a rest room for customers who feel sick.

Easy for heavy luggage

Coin lockers are installed inside and outside the venue. Porter service from the hotel is also available.

Coin locker
Porter service

Coin locker

Place (inside) Welcome gate (immigration)
Canal Station Welcome Area
Next to Cheese Waag
Near the The Castle of Sweets
Stud house
Canal Station Tower City
Marine Terminal
Price 300 yen to 500 yen

Temporary baggage storage

Location Next to the Farewell Gate (departure) exit Yamato Transport (outside)
Price 800 yen / 1 piece of luggage

Porter service (movement of luggage within the designated section)

Designated section
  • Hotel Europe, Hotel Amsterdam

  • Hotel Nikko Huis Ten Bosch, Hotel Okura Jr Huis Ten Bosch
Time 8:30~11:00
Price 500 yen / 1 piece of luggage

Inside the Marine Terminal before the welcome gate (entry)

Location Hotel reception
Price free

Baggage cart

Place a push-type cart for JR customers
* Not available in the venue.

Use section
  • Huis Ten Bosch Wellcome Gate (immigration)
  • Hotel Okura Jr Huis Ten Bosch
  • Hotel Nikko Huis Ten Bosch
  • On-site hotel baggage storage
  • JR Huis Ten Bosch Station
Price free

Delivery corner

Luggage to your home is by courier

Use section Amsterdam City The Castle of Cheese, next to Schiphol Farewell Gate (departure)
Price -

When you feel sick or injured

First Aid is available in the heart of the city.

Name First Aid
Service contents This is the first aid room of Huis Ten Bosch.
A nurse is resident from 10:00 to 21:00.
Location Amsterdam City

About the use of the first aid room

  1. Representative of nurse time is 10: 00 ~ 21: 00. At other time, staff other than nurses will be available.
    time may be extended during the event.
  2. We provide first aid for minor injuries. Since no doctor is resident, medical treatment is not possible. In addition, we cannot provide medicines. We will guide you to hospitals and pharmacies as needed.
  3. If treatment such as self-injection or peritoneal dialysis is required, the user is responsible for the treatment. The nurse cannot take any action. (In addition, please take medical waste such as syringes and needles with you and dispose of them properly.)
  4. There are many natural trees and flowers in the hall. If a foreign object gets stuck in your body, please inform the staff. You or your family will be asked to remove the thorns. You can use disinfectant or tweezers. The nurse will help you in various ways.
  5. We may have to wait when there are many users. We may give priority to the one in poor condition.
  6. The length by bed rest time available of You withhold. If you do not feel well, we may recommend that you visit a nearby hospital or emergency hospital.
  7. If you have a fever, rash, frequent vomiting or diarrhea, we recommend that you visit a nearby hospital or emergency hospital. In order to prevent secondary infections, we may ask you to refrain from entering or using each facility. Thank you for your understanding.

AED in an emergency

AEDs are installed in various places in the hall. In case of an emergency, please speak to the staff near you.

Name AED installation location
Location ウェルカムゲート(入国)、スキポール(出国)、ホテルロッテルダム、ハウステンボス天然温泉、アドベンチャーパーク受付、カステラの城、フォンデル、森のファンタジアカフェ、ホテルアムステルダム、救護室、チーズの城、ドムトールン、ホテルヨーロッパ、海鮮と陶器の城、フォレストヴィラ、ホテルデンハーグ、ジュラシックアイランド

We keep the city safe!

We keep the entire city safe from the city center of Amsterdam City.

Police car
Fire engine
Name Service contents Location
police We are active time to protect the safety of our lives. If you have any problems, please feel free to contact us. Amsterdam City
Fire fighting If you suddenly feel sick, you can rush to the ambulance immediately. Amsterdam City

ATM in case of emergency!

It is located at the Wellcome Gate (immigration) and in the city center of Amsterdam City.

Name ATM corner
Service contents There are two ATM (automated teller machine) corners in the city in case of emergency.
Location ●Welcome Gate (Immigration)
● Amsterdam City

I want to charge my mobile phone, digital camera, or video camera

You can charge the battery pack (lithium-ion battery) of mobile phones, digital cameras, and video cameras. (Paid)
* Some models cannot be supported.

Price 30 minutes / 200 yen
Location Welcome Gate (immigration), Central Information Center, Attraction Town Multipurpose Toilet (next to Cheese Waag Henn-na Café, Harbor Town Bus Stop

Mobile battery (rental)

Introduced mobile battery sharing "ChargeSPOT".
Dedicated app or, ChargeSPOT LINE official account From here, you can rent mobile batteries at battery stands located throughout the venue.
Click here for details on how to register
* When returning the mobile battery, search for the nearest battery stand nationwide using the app or LINE, and insert the mobile battery into the empty slot to complete the return.
*Some models may not be compatible. Please see below for details.

Price (tax included) *Please check the usage charges below.
Location ウェルカムゲート(入国)、ホテルロッテルダム、アトラクションタウン多目的トイレ(チーズワーフ横)、光のファンタジアシティ(宇宙のファンタジア出口)、ホテルアムステルダム、中央インフォメーション、ドムトールン(エレベーター近く)、ホテルヨーロッパ、ハーバータウンバス停、ホテルデンハーグ

I want to refresh my mind and body

For those who are tired from walking around the Huis Ten Bosch Gardens, we offer relaxation massages that meet the needs of our guests.

Name Minamikaze Orthopedic Clinic
Price [manipulative menu]
10 minutes ¥1,000
20 minutes ¥2,000
30 minutes ¥2,800
Location In front of Departure Gate (Exit of the park)
Remarks ※handling various insurance/traffic accident 
※Advance reservations:0956-27-0374 (Japanese only)

Guide Huis Ten Bosch by voice

With the audio guide, you can listen to the origin of the building and Huis Ten Bosch

Cute pet answering room

Welcome Gate (outside the venue) offers a pet hotel storage service (advance reservation required).


STAFF will stay in the park until the closing time Huis Ten Bosch

At DOGBOX PET HOTEL, you can have a sitting service in units of time or a long-term stay at your convenience.
You can rest assured that you will be checked for health checkups and vaccinations, and will be taken care of after discussing meals and walks during your stay.
We also recommend that you bring your favorite toys and scented blankets for pets who are uneasy due to changes in the environment.

Accommodation Temporary custody
Suite (~ 70kg) 6,000 yen 1 time (1 animal): 650 yen
Double (~ 20kg) 5,000 yen
Semi-double (~ 10kg) 4,500 yen
Single (~ 5kg) 4,000yen
  • * Accommodation includes morning and evening walks
  • * The deposit fee will not exceed the accommodation fee.
  • Advance reservations and health checks are required. (It may not be possible to keep it depending on your health condition)
  • ペットホテルではワクチン摂種証明書をご提示いただいております。
  • Only dogs and cats that have been recommended to prevent and eliminate fleas and ticks.
  • Rice can be prepared (for a fee) at this facility, but it is recommended that you bring your usual meals in small portions.
  • As a general rule, we cannot accept puppies under 3 months old, elderly people over 12 years old, illness treatment, or pregnant pets. Thank you in advance for your understanding.
  • In addition, we may refuse to keep your luggage at our discretion. Please note.

Reservation / Inquiries

ウェルカムゲート(入国)場外 DOGBOXハウステンボス店
Tel:0956-27-0287 営業時間:ハウステンボス営業時間内

I want to rent a car

There is a Toyota rental lease Nagasaki Huis Ten Bosch store in the welcome gate (entry).

Name Toyota Rental Lease Nagasaki Huis Ten Bosch
Service contents ウェルカムゲート(入国)内にトヨタレンタカーの営業所がございます。
Location Inside the Welcome Gate

About the use of credit card, electronic money, QR code approval

Various credit cards, electronic money, and QR code approval can be used Shop, Huis Ten Bosch
(Some facilities cannot be used)

I want to charge an electric car

Name Electric car charger
Service contents 2 normal chargers, 1 quick charger
*Charging fee will be charged. No parking fee will be charged.
*Please move your car as soon as charging with the quick charger is complete.

Location Outside Huis Ten Bosch
In front of the taxi stand