Frequently Asked Questions FAQ

Please select your question from the items below.

Q I would like to make a reservation for a hotel in Huis Ten Bosch.

You can check the reservation and availability on the Internet.
Hotel Amsterdam Reservation / Availability

In addition, we also guests various proposals by phone according to the customer's request.
Huis Ten Bosch General Reservation Center / TEL: 0570-064-300

Q I would like to make a reservation for a hotel in the venue using the Sasebo accommodation voucher, which is a gift for Hometown tax Donation Items

If you have a local payment plan, you can use it. Only the accommodation fee is applied, and no change will be given.

Q Please tell me about sleeping with your child.

In the case of 1 adult per room, up to 1 child can use existing bed, and in the case of 2 or more adults in 1 room, up to 2 children can use existing bed.
Up to 2 children can use existing bed in a room.
Accommodation fee is free, but admission fee, food and drink fee, facility use, etc. will be charged separately.

* Children over 4 years old who are sleeping together are also eligible for the 1 DAY Passport Privilege the next day.

Click here for Park Ticket

Q I would like to send my luggage to the hotel in advance.

We accept orders from one week before your stay. Please specify the date of stay, the name of the representative of the reservation, and the name of the guest, and send it to the address below.

〒859-3293
7-7 Huis Ten Bosch Town, Sasebo City, Nagasaki Prefecture
" Hotel Amsterdam" front notice

Q When can I make a hotel reservation?

As a general rule, sales will start at 9:00 am one year ago. (Excluding special days such as New Year's holidays, Golden Week, and large fireworks.)

Q When do you pay?

In addition to pre-payment such as credit card payment, convenience store payment, and bank transfer, accommodation charges can also be paid locally. (Excluding some accommodation plans)
* Please check the payment method for each accommodation plan information.
You can pay for the use of facilities during your stay at check-out.

Q Is it possible for minors to stay alone?

A parental consent form is required for guests under the age of 18 who do not stay with their parents.
Please print out the following parental consent form, fill it out, seal it, and submit it to the front desk at check-in. (One per minor is required)
・ Click here for parental consent form

Q Is there a smoking room?

All rooms are non-smoking.
Hotel Amsterdam so please use it when you smoke.

Q Do you have a double room?

There are 5 rooms on the club floor and 1 room in the deluxe designer room.

Q Do you have a single room?

We do not have single rooms, so we accept reservations for single use in twin or double rooms.

Q Is there a barrier-free room?

There are no barrier-free rooms.

Q Can I use the internet in my room?

Free Wi-Fi connection (Wi-Fi) service is available in all rooms, lobby and restaurant.

Q What are the amenities in the guest room?

We offer nightwear, shampoo, conditioner, body soap, toothbrush, hairbrush, leather (shaver), bath towel, face towel, ladies' kit (cotton, cotton swab, sushi), slippers, hair dryer, etc.
Amenities vary depending on the room type. Please check the guest room page for details.​

Q Are there any drinks in the room?

There are free drinks.
Mineral water (for the number of people in the reservation, excluding children sleeping together), coffee, tea packs, Japanese tea packs
Please note that vending machines are available in the elevator hall on the 3rd floor of the hotel.
(Sales of soft drinks only)

Q Is there a restroom for ostomate?

Unfortunately, there is no ostomate-friendly restroom in the building. Please use the toilet next to "Attraction Town "Cheese Waag the toilet next to "Art Garden Huis Ten Bosch

Q Is there a the large main bath in the hotel?

There is no the large main bath in the hotel, but there is a hot spring facility called "Huis Ten Bosch Onsen" outside Huis Ten Bosch. guests staying at Official hotel can use the large main bath and sauna for a bathing tax of 150 yen (free for children under 12).
*Children sleeping in the same bed can stay for free, but there is an additional charge for towel sets (200 yen).
*Children who are still in diapers are not allowed to use the large main bath. Although there is an additional charge, we recommend using family private bath (reservations required) at a preferential rate.
* family private bath are available at a special rate if you make a reservation in advance. For details, click here​

Q Is it possible to specify the view of the room and the number of floors?

We will prepare a room that meets your needs as much as possible, so please let us know when you make a reservation. However, please note that we may not be able to meet your request.

QWhat is the view like from the Deluxe Designer Room Wide Double/Wide Twin Superior Room?

On the window side of the room, there is a building in the hall adjacent to the hotel, and you can see the wall of the building. You cannot see the cityscape of Huis Ten Bosch

Q Are the baths and toilets separate?

The bath and toilet are separate, but it is a type of bath that does not have a washing place, where you wash your body in the bathtub.

Q I left something at the hotel, what should I do?

For inquiries: Please contact the General Reservation Center at 0570-064-300.

Q Is there a room where you can see fireworks?

There are some rooms where you can see the fireworks. However, you cannot see all the fireworks (some fireworks such as gimmick fireworks cannot be seen). Also, I can't hear music. Please contact the General Reservation Center for details.

Q How many floors does the building have?

It is a 4-story building.
1st floor Superior Room
2nd and 3rd floor deluxe designer rooms
4th floor Club floor
*The club floor will close on April 7, 2024.

Q What time is check-in and check-out?

Basic check-in is from 15:00 and check-out is until 11:00.

* Excludes plans with specified check-in / check-out time

Early check-in and late check-out are available for a fee. For more information, please contact the General Reservation Center (0570-064-300). We may not be able to accept your request depending on the reservation status.

Q How do I get from Huis Ten Bosch Wellcome Gate (immigration) to the hotel?

You can come by Park Bus
■ Park Bus If you are using, than stop welcome bus, a 3-minute walk from the welcome gate (entry opening) Park Bus, please ride on. Hotel Amsterdam about 5 minutes away by Park Bus

* Because it is a Park Bus the inside of the car may be crowded depending on the time

*On days when large events are held (Kyushu No. 1 Fireworks Festival, Countdown, time other fireworks dates) and during consecutive holidays (Golden Week, Obon, Christmas, etc.), traffic restrictions are in place to prevent crowding within the venue and ensure safety. Service may be suspended due to this.

* Operates only Huis Ten Bosch Opening Times Click here for details

■ If you walk, it is about 15 minutes from the Wellcome Gate (entrance).

Q Huis Ten Bosch Opening Times, can I check in at the hotel?

Of course it's okay, so don't worry. If it is after Opening Times, please come to the "on-site hotel baggage storage" in front of the Huis Huis Ten Bosch Welcome Gate (Immigration).
Please contact the hotel front desk using the direct phone number located in the hotel baggage storage area.
After contacting us, we will pick you up in a hotel vehicle and take you to your hotel.
If guests are staying at Hotel Amsterdam and arriving at Huis Ten Bosch after Huis Ten Huis Ten Bosch Opening Times, you will not need to purchase admission tickets on the day of your arrival. In addition, all accommodation plans come with a 1-day passport for the next day, so there is no need to purchase a 1-day passport for the second day onwards. Please hand it over at the hotel front desk.

Q Can I check in at the hotel before entering the park (before purchasing my passport)?

The hotel itself is in the park. When visiting the hotel, you will need to purchase, redeem, or present your passport at the wellcome gate.

Q Is early check-in and late check-out possible?

We accept it for a fee. Please contact the General Reservation Center for details. Please note that we may not be able to respond depending on the reservation status.

Q Can breakfast be room service?

Room service is not available. Please use the on-site breakfast venue.

Q I made a reservation without meals. Can I have breakfast for an extra charge on the day?

Breakfast is available even if you plan to stay without meals. If you come to the breakfast venue on the day, we will guide you in the order of arrival. The breakfast price will be paid at the breakfast venue or at check-out with the room attached.

Q What kind of menu is breakfast?

guests staying in Deluxe Designer Rooms and Superior Rooms can enjoy a Japanese and Western buffet-style breakfast at A Coeur Ouvert on the 1st floor.

Q What is the breakfast fee? What will happen to the breakfast price for bed-sharing?

guests staying in Deluxe Designer Rooms and Superior Rooms can enjoy a Japanese and Western buffet at A Coeur Ouvert on the first floor (3,800 yen for adults, 1,900 yen for children aged 4 to elementary school).

Q Is there a bed guard available for rent?

We rent it out. Please let us know when you make a reservation. Please note that the number is limited, so please be aware that all of them are on loan.

Q Do you have pajamas for children?

The size is only 120 cm, but nightwear is available.
Please tell at the front desk on the day.

Q Do you have a toothbrush for children?

We have prepared it. Available for preschoolers.
Please tell at the front desk on the day.

Q Is there a baby cot or diaper trash can for rent?

Baby cots for children aged 0 to 1 are rented free of charge (up to 1 per room). We also have a diaper trash can. Please let us know when you make a reservation. Please note that the number is limited, so please be aware that all of them are on loan.

Q Do you sell baby bottle disinfection sets and baby food?

We do not sell baby bottle sterilization sets. Several types of baby food are available at the breakfast buffet venue, and you can bring your own. If you need to sterilize baby bottles with a microwave oven or warm baby food, please feel free to contact the hotel staff.

Click here for details on baby food

Q Can I make a "Hollywood Twin" that attaches beds to each other?

It is possible to attach beds to each other. However, since the night table (furniture) installed between the beds cannot be moved due to wiring, the beds will be pulled toward your feet (front) and the beds will be attached to each other. For this reason, please note that there will be a space (about 60 cm) for the depth of the night table (furniture) between the head side of the bed and the wall. If you need to make arrangements, please let us know at the time of booking.

Q Can I check in my baggage until check-in?

You can leave your baggage until check-in.
■ If you check your baggage at the "Hotel Baggage Storage" in front of the Wellcome Gate and the "Hotel Baggage Storage" in the Marine Terminal, it will be delivered to the hotel front desk.

* Reception time are from Huis Ten Bosch opening time 19:00.

* Delivery will take time However, if you leave your luggage in the morning, it will be delivered to the hotel by 15:00.

* You cannot put in or take out your baggage on the way, so please bring what you need in advance.

*On days when large events are held (Kyushu No. 1 Fireworks Festival, Countdown, and other fireworks dates) and during consecutive holidays (Golden Week, Obon, Christmas, etc.), traffic restrictions will be in place to prevent congestion and ensure safety, and reception time be limited. Please note that delivery time may vary.

■ You can also leave your luggage at the hotel cloakroom.

* Cool products (refrigerated / frozen products) cannot be stored. Please understand.

Q Since my companion is on my birthday, can I make some surprise arrangements?

We can arrange bouquets, birthday cakes, fruits, etc. Please consult us in advance.
Please check the details of the plan below.

・ Huis Ten Bosch Hotels Anniversary

Q Can I send souvenirs and other luggage I bought in Huis Ten Bosch together to my home?

We accept by Yamato Transport's Takkyubin. Takkyubin boxes are also available for a fee.

Q Is there a coin laundry?

It is located in the Huis Ten Bosch Hall.

Location: Harbor Town Area I-9 (near Hananoya)
About 6 minutes on foot from Hotel Amsterdam
■ Opening Times /8:00-23:30
*When passing through the harbor gate on the way, a Huis Ten Bosch admission ticket for the day is required.
Please bring your admission ticket with you.
*The harbor gate has opening and closing time, so please be careful when passing through.
・Gates open/Open one time before Huis Ten Bosch Opening Times time
Example) If it opens at 9:00, it will be possible to pass from 8:00, and if it will open at 10:00, it will be possible to pass from 9:00.
・Gate closing time /23:30
■Price/Washing machine (31 minutes) 400 yen, Dryer (30 minutes) 100 yen

Q Do you have a laundry service?

There is (charged). Please contact us for more information.

Q Can you keep my luggage after check-out?

You can check your baggage after check-out.

■ Please use the baggage porter service that delivers your baggage to the departure exit (Farewell Gate Huis Ten Bosch
[Reception time] 8:30 am to 11:30 am
[Reception place] Hotel 1st floor lobby Yamato Transport special counter
[Receipt location] Yamato Transport counter at Farewell Gate (Huis Ten Bosch

* guests Marine Terminal to Nagasaki Airport can only store the hotel cloakroom.

* It will take time to deliver from the time

* The pick-up time Huis Ten Bosch departure exit is from 10:30 am to 6:00 pm.

time to deliver your baggage, so please be careful when you pick it up in a hurry.

*On days when large events are held (Kyushu No. 1 Fireworks Festival, Countdown, and other fireworks dates) and holidays (Golden Week, Obon, Christmas, etc.), traffic time will be in place to prevent crowding within the venue and ensure safety. Please note that delivery time and pick-up locations may vary.

■ You can keep it in the hotel cloakroom all day.

* Cool products (refrigerated / frozen products) cannot be stored. Please understand.

Q Is there a wheelchair available for rent?

It can be rented at the hotel by advance reservation. Please contact us by phone. General Reservation Center TEL 0570-064-110

QCan I only use the Privilege hot spring voucher once during my stay?

If guests are staying multiple nights and would like to use the hot springs from the second time onwards, we will give you a complimentary voucher at the front desk, so please collect it before heading out to the hot springs.

Q I have made a reservation with an accommodation plan with an Park Ticket Huis Ten Bosch. Can I get Park Ticket

guests Huis Ten Bosch Welcome Gate (immigration) ticket office, each hotel front desk, or Nagasaki Airport will be handed over at the "Harbor Gate" next to Hotel Europe Please provide the name of the accommodation representative.

※ Privilege if you book with accommodation offer dated, Privilege tickets will give you at the front of each hotel. If you wish to use the service before check-in, please drop in at the front desk in advance.

Q Do guests need an Park Ticket Huis Ten Bosch every day?

As it is located in the "Park Area", an entry passport for the day of arrival (check-in day) is required.
However, if guests are staying at Hotel Amsterdam and arrive at Huis Ten Bosch Huis Ten Bosch after business hours, you do not need to purchase admission tickets on the day of arrival.
In addition, all accommodation plans include 1 DAY Passport for the next day, so there is no need to purchase 1 DAY Passport from the second day onwards. Please hand it over at the hotel front desk.

Q Do I have to buy an Park Ticket Huis Ten Bosch

As it is located within the "Park Area," an admission passport is required for the day of your arrival (check-in day). However, you do not need to purchase admission tickets for the day of your arrival only if you stay at Hotel Amsterdam guests and arrive at Huis Ten Bosch after the Huis Ten Bosch business hours.
Also, since all packages include 1 DAY Passport for the next day, there is no need to purchase 1 DAY Passport for the second and subsequent days. You can pick them up at the hotel front desk.

Q What should I do with my admission ticket (passport) when arriving by airport bus?

Upon arrival, baggage will be stored and an admission ticket (passport) will be issued at the hotel front desk.

QCan I purchase Premium Ticket at the hotel front desk?

Only pre-purchase on the WEB is available, and there is no on-site sales. Purchased tickets can be exchanged at the front desk.

*Please note that it will be sold on a first-come, first-served basis and in limited quantities.

Click here for details

Q Is the evening ticket eligible for the 1 DAY Passport the next day?

It is a target.

Q What happens to my 1 DAY Passport the next day if I stay for consecutive nights?

If you purchase an admission ticket (passport) on the day of arrival (check-in date), you will be given a 1-day 1 DAY Passport at the hotel front desk the next day for the number of days you stay.

Q Is there a parking lot exclusively for guests?

Thank you. For the location, please search for `` Huis Ten Bosch guest parking lot'' on Google Maps. You can also search for routes from your departure location. Please also take advantage of video guidance from surrounding roads. Directions to the parking lot for hotel guests (YouTube video) The parking lot exclusively for hotel guests can be used free of charge from the date of check-in to the date of check-out.
*If the parking lot is full, we may direct you to a nearby parking lot.
*Please present your parking ticket to the hotel front desk when checking in. We will process it for free. When using Huis Ten Bosch private car parking lot, which is paid in advance, please present your receipt to the hotel front desk. We will refund your parking fee.

Q Can I use the parking lot even if I arrive late?

Of course, you can use it.
Please come to the "Hotel Baggage Storage" in front of the Huis Ten Bosch Wellcome Gate (entrance) and contact your hotel using the dedicated telephone. We will pick you up from your hotel in a private car.

Q Is there a parking space for people with disabilities?

Huis Ten Bosch Welcome Gate (Immigration) There are several cars closest to the "Hotel Baggage Storage". Since the number is limited, we apologize for the inconvenience, but please use the general parking lot for hotel guests or contact the staff once.

Q Can I use the parking lot before check-in and after check-out?

Of course it is available.

Q I use the airport bus, can I get off in front of Huis Ten Bosch

Please be assured that the schedule except for the last flight will go through the "baggage storage" in front of the welcome gate.

Huis Ten Bosch General Reservation Center Navi Dial / TEL: 0570-064-300