Please select your question from the items below.

About accommodation reservation

Q I would like to make a reservation for a hotel in Huis Ten Bosch.

You can check the reservation and availability on the Internet.
Hotel Amsterdam Reservation / Availability

In addition, we also guests various proposals by phone according to the customer's request.
Huis Ten Bosch General Reservation Center / TEL: 0570-064-300

Q Please tell me about sleeping with your child.

In the case of 1 adult per room, up to 1 child can use existing bed, and in the case of 2 or more adults in 1 room, up to 2 children can use existing bed.
Up to 2 children can use existing bed in a room.
Accommodation fee is free, but admission fee, food and drink fee, facility use, etc. will be charged separately.

※クラブフロアは(4歳〜小学生まで)お一人様ご一泊につき3,000円(12月31日、1月1日は3,100円)必要です。

※※4歳以上の添い寝のお子様も翌日1DAYパスポート特典の対象になります。

(Example)
For 2 days and 1 night, 2 days worth of Park Ticket.
For 2 nights and 3 days, 3 days worth of Park Ticket.
Click here for Park Ticket

Q I would like to send my luggage to the hotel in advance.

We accept orders from one week before your stay. Please specify the date of stay, the name of the representative of the reservation, and the name of the guest, and send it to the address below.

〒859-3293
7-7 Huis Ten Bosch Town, Sasebo City, Nagasaki Prefecture
" Hotel Amsterdam" front notice

Q When can I make a hotel reservation?

As a general rule, we will start from 9:00 am one year ago. (Excluding special days.)
Huis Ten Bosch General Reservation Center / TEL: 0570-064-300

Q When do you pay?

Accommodation charges are prepaid, such as credit card payment, convenience store payment, and bank transfer.
In addition, you can pay for the use of facilities during your stay at check-out.

About room facilities

Q Is there a smoking room?

All rooms at Hotel Amsterdam are non-smoking rooms.
When smoking, please use the designated smoking space.

Q Do you have a double room?

There are 5 rooms on the club floor and 1 room in the deluxe designer room.

Q Do you have a single room?

We do not have single rooms, so we accept reservations for single use in twin or double rooms.

Q Is there a barrier-free room?

There are no barrier-free rooms.

Q Can I use the internet in my room?

Free Wi-Fi connection (Wi-Fi) service is available in all rooms, lobby and restaurant.

Q What are the amenities in the guest room?

We offer nightwear, shampoo / rinse, toothbrush, hairbrush, leather (shaver), bath towel, face towel, ladies' kit (cotton / cotton swab / scrunchie), slippers, hair dryer, etc.

Q Do you have pajamas for children?

The size is only 120 cm, but nightwear is available.
Please tell at the front desk on the day.

Q Do you have a toothbrush for children?

We have prepared it. Available for preschoolers.
Please tell at the front desk on the day.

Check-in / check-out

Q What time is check-in and check-out?

Check-in is from 15:00 and check-out is until 11:00.

* Excludes plans with specified check-in / check-out time

Q How do I get from Huis Ten Bosch Wellcome Gate (immigration) to the hotel?

Please use the Park Bus from the welcome bus stop, which is a 3-minute walk from Huis Ten Bosch Welcome Gate (immigration). Hotel Amsterdam about 5 minutes away by Park Bus. Of course, you can also walk.

* The number of trains varies depending on the time

* Because it is a Park Bus the inside of the car may be crowded depending on time Please note.

Q Huis Ten Bosch Opening Times, can I check in at the hotel?

Of course, it's okay, so don't worry. Opening Times, please come to the "Hotel Baggage Storage" in front of the Huis Ten Bosch
Please contact the hotel front desk by telephone directly from the hotel located in the hotel baggage storage area.
After contacting us, we will pick you up in the hotel vehicle and guide you to the hotel.

Q I have made a reservation with an accommodation plan with an Park Ticket Huis Ten Bosch. Can I get Park Ticket

guests Huis Ten Bosch Welcome Gate (immigration) ticket office, each hotel front desk, or Nagasaki Airport will be handed over at the "Harbor Gate" next to Hotel Europe Please provide the name of the accommodation representative.

※ Special Privilege if you book with accommodation offer dated, Special Privilege tickets will give you at the front of each hotel. If you wish to use the service before check-in, please drop in at the front desk in advance.

Q Do guests need an Park Ticket Huis Ten Bosch every day?

Hotel Amsterdam is located in a paid zone, so even guests who are staying must have an Park Ticket (You can also purchase a night passport that can be used after the evening.) Click here for details.

About hotel service

Q Can I leave my luggage until check-in?

Huis Ten Bosch guests who stroll around the venue will deliver their baggage to the hotel front desk in front of the Wellcome Gate and at Marine Terminal
Reception time are from the Huis Ten Bosch 19:00.
Delivery will take time However, if you leave your luggage in the morning, it will be delivered to the hotel by 15:00.
In addition, after checking out the hotel, guests who stroll around the venue will be checked in at the hotel front desk all day or delivered to the Yamato Transport counter near the Farewell Gate

* guests Marine Terminal to Nagasaki Airport can only be checked in at the hotel front desk.

time at the hotel are from 8:30 to 11:30. Delivery from the hotel to the baggage claim area will take 2 time time
time at the departure exit is from 10:30 to 18:00.

time to deliver your baggage, so please be careful when you pick it up in a hurry.

* Please note that reception, pick-up time, and delivery time

Q Since my companion is on my birthday, can I make some surprise arrangements?

We can arrange bouquets, birthday cakes, fruits, etc. Please contact us at least 3 days before your stay.
Estimated price: Bouquet from 3,300 yen, cake (fresh cream / chocolate) 12 cm from 2,554 yen, fruit from 3,300 yen
* A service charge will be added to the tax-included display charge. (Excluding bouquets)

Q Can I send souvenirs and other luggage I bought in Huis Ten Bosch together to my home?

Of course it is possible. A courier counter will be opened in the front lobby from 8:30 to 11:30, so please use it. Takkyubin boxes are also available for a fee.

Q Please tell me the contents of breakfast.

デラックスデザイナールームおよびスーペリアルームにご宿泊のお客様は、1階「ア クールベール」にてブッフェ(大人3,410円、4歳〜小学生1,705円)でございます。
※2021年4月1日以降は大人3,400円、4歳〜小学生1,700円
※クラブフロアのお客様は、4階クラブラウンジでご朝食をご用意しております。尚、添い寝のお子様(4歳〜小学生まで)は、お一人様ご一泊につき3,000円(12月31日、1月1日は3,100円)のクラブラウンジご利用代が必要です。
※表示料金には、消費税・サービス料10%が含まれております。

Q Is there a coin laundry?

Huis Ten Bosch.

■ Location / Next to the Game Museum Harbor Town
About 6 minutes walk from Hotel Amsterdam
■ Opening Times / 8:00 to 23:30
Huis Ten Bosch admission ticket for the day is required when passing through the harbor gate on the way.
Please bring your admission ticket with you when you go out.
* Please note that the harbor gate has opening and closing time, so please be careful when passing.
・ It is possible to pass from 1 time time / Huis Ten Bosch Opening Times
Example) Passable from 8:00 when open at 9:00 and from 9:00 when open at 10:00
・ Gate closing time / 23:30
■ Fee / Washing machine (31 minutes) 400 yen, Dryer (30 minutes) 100 yen

Q Do you have a laundry service?

There is (charged). Please contact us for more information.

About guest-only parking lot

Q Is there a parking lot exclusively for guests?

Free parking for hotel guests is available from check-in date to check-out date.

* If the car is full, we may guide you to a parking lot near you.

* Please present your parking ticket at the front desk of the hotel at check-in. We will do free processing. Please present your receipt to the hotel front desk when using the pre-paid Huis Ten Bosch car parking lot. We will refund the parking fee.

Q Can I use the parking lot even if I arrive late?

Of course, you can use it.
Please come to the "Hotel Baggage Storage" in front of the Huis Ten Bosch Wellcome Gate (entrance) and contact your hotel using the dedicated telephone. We will pick you up from your hotel in a private car.

Q Is there a parking space for people with disabilities?

Huis Ten Bosch Welcome Gate (Immigration) There are several cars closest to the "Hotel Baggage Storage". Since the number is limited, we apologize for the inconvenience, but please use the general parking lot for hotel guests or contact the staff once.