2020.3.14 update
2020.3.14
[Tickets after March 16] Refund method
If you would like a refund for unused tickets that have already been purchased after March 16, 2020 (Monday),
according to the instructions Within refund acceptance period Thank you very much for completing the procedure.
No refunds can be made after the refund period has passed.
In addition, we will bear the transfer fee and ticketing fee at the time of ticket purchase.
[Tickets until March 15] Click here for refund method
■ Huis Ten Bosch (those whose reception number starts with HT0000)
◇ Those who have purchased 1 DAY Passport, After 3 Passport, After 6 Passport, or Hayatoku (early-bird discount fares) Ticket
[For those paying by credit card]
Please contact us at the following number.
Call Center: 0570-064-110 (9:00-17:00)
*Refund periods vary depending on the credit card company. Please check with your credit card company for details.
[For those paying at convenience stores]
Refunds will be made by bank transfer to your designated account. Please register the necessary information on the designated reception page during the reception period.
The URL of the reception page will be sent to applicable to person individually by email.
<Application period>
March 16, 2020 (Monday) 10:00 to March 31, 2020 (Tuesday) 23:59
■ Those who purchased at convenience stores (various ticket agencies) (those whose reception number starts with something other than HT0000)
◇ Those who purchased at Lawson Ticket, Seven Ticket, E Plus, Ticket Pia, JTB Convenience Store Ticket
Tuesday, March 31, 2020 Please enclose ① and ② and mail it to the address below.
① Purchased ticket
(2) Name, telephone number, name of the bank to which the refund is to be made, branch name, account number, account holder name, etc.
*If you are using Japan Post Bank, please fill in the code, number, and account holder name.
▼ Mailing address
〒859-3292
1-1 Huis Huis Ten Bosch-cho, Sasebo City, Nagasaki Prefecture
Huis Ten Bosch Co., Ltd. Marketing Headquarters Channel Planning Division
※please note
・ guests will be responsible for the cost of returning tickets.
・Please make sure to include the ticket when returning the item. Refunds will not be available if you only send the note.
・Please note that we cannot take responsibility for any issues such as non-delivery of tickets when they are returned.
■ Those who purchased at a travel agency (store)
Those who purchased at each travel agency will respond at the store where they were purchased.